Protective Services Operator

University Health; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

University Hospital in San Antonio seeks a Protective Services Dispatcher to receive emergency and non-emergency calls for the dispatch center, coordinating rapid responses for the community. You will monitor fire, intrusion, and video surveillance systems, enter information in CAD, and relay details to Telecommunication Officers, while maintaining composure under pressure.

A high school diploma or GED is required; one year in public contact or emergency dispatch is preferred; CJIS restrictions

Qualifications

• High school diploma or GED required.
• One year of public contact or emergency dispatch experience preferred.
• CJIS requirements prohibit certain criminal convictions and offenses.

Responsibilities

• Receive emergency and non-emergency calls for the Protective Services dispatch center.
• Monitor life safety systems including fire, intrusion alarms, and video surveillance.
• Use CAD to enter call information and communicate with Telecommunication Officers for appropriate resources.

Skills

Public contact

Emergency dispatch

Communication

Education

High school diploma or GED

Tools

CAD software

Job description

POSITION SUMMARY/RESPONSIBILITIES

Under general supervision will assist with receiving emergency and non-emergency phone calls for service into the Protective Services dispatch center. Monitors life safety systems to include fire systems, intrusion alarms and video surveillance systems. Use desktop computer aided dispatch software (CAD) to enter information related to calls for service and provide information to Telecommunication Officers in order for emergency/non-emergency resources to be provided to the community, and to assist in clerical and other incidental activities. Performs support for telecommunication operations and related activities in accordance with departmental and University Health policies Must be able to function under stressful conditions while ensuring prompt, efficient and courteous handling of all calls. Maintains good harmonious work environment. Have the ability to multi-task.

EDUCATION/EXPERIENCE

High school diploma or GED. One year of experience in public contact either in person or by telephone. Preferred one (1) year experience as an emergency services dispatcher and/or 911 Call Taker or One (1) year of experience in a high call volume contact center. Due to CJIS requirements related to system access, applicant must not have any of the following:

• Felony Convictions
• Felony Deferred Adjudication
• Class A & B Misdemeanor Deferred Adjudication
• Class B Misdemeanor Convictions
• Any Open Arrest for Any Criminal Offense (Felony or Misdemeanor)
• Any Family Violence Convictions