Telecommunicator

Ridgeview-2; Waconia (MN); On-site; USD 22,000 - 85,000; Part time

Job summary

Ridgeview-2 in Waconia, MN, is seeking a part-time Dispatcher to coordinate communications between emergency and public safety units. You will gather information and dispatch resources, deploy vehicles, and monitor status and reporting systems to ensure timely responses.

The role demands strong interpersonal and written communication, ability to work under pressure, and strict adherence to background checks. High school diploma required.

Qualifications

• High school diploma or equivalent required.
• Ability to pass background checks as required for the role.
• Proficiency in English for written and verbal communication.
• Experience with CRT/EMD systems is preferred or will be provided.

Responsibilities

• Gathers information and dispatches resources to emergency and non-emergency requests.
• Strategic deployment of vehicles to cover geographic areas and mutual aid.
• Maintains status of vehicle and equipment breakdowns, services and reports.
• Uses phone lines to gather and disseminate information timely.
• Provides medical instruction to callers as needed.
• Monitors devices and takes appropriate action.
• Provides clerical support for department billing procedures.
• Delivers professional customer service to internal and external customers.
• Performs other duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

English proficiency

Ability to multi-task

Map reading

Critical thinking

Calm under pressure

Independent decision making

CRM/CRT awareness

Education

High school diploma or equivalent

Job description

• Location 500 S. MAPLE STREET,Waconia, MN, 55387,United States
• Base Pay $26.39 - $40.57 / Hour
• Job Category Dispatch
• Employee Type Part Time Benefit Elig
• Manage Others No

Purpose of Job

This position is responsible for comprehending and coordinating communications and data between emergency and/or public safety units via a variety of telecommunication methods.

Job Functions

Gathers information and dispatches appropriate resources to emergency/non-emergency requests.

Provides effective coverage of geographic area by strategic deployment of vehicles and appropriate mutual aid coverage.

Maintains status of vehicle/equipment breakdowns, services and reporting mechanisms.

Demonstrates knowledge of all phone lines and appropriately gathers and disseminates information on a timely basis.

Provides appropriate medical instruction to callers.

Demonstrates working knowledge of monitoring devices and takes appropriate action when needed.

Provides clerical support for the department billing procedures.

Provides professional and courteous customer service to internal and external customers.

Performs other duties as assigned.

• High school graduate or equivalent
• Must have home telephone/cell phone

Knowledge/Skills/Abilities

Strong interpersonal, verbal and written communication skills

Ability to meet and maintain the necessary background checks as aligned with position functions

Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

CRT experience

Ability to perform in a high stress area

Ability to relate confidence with patients, physicians and staff and project a positive first impression

Ability to assimilate information for thorough and concise record taking under difficult and stressful situations

Ability to type accurately

Ability to multi-task and prioritize without specific guidelines

Demonstrated map reading skills

Ability to respond appropriately to unpredictable situations and diverse patient populations

Capable of making independent decisions with the use of good critical thinking and problem solving skills

Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

License/Certifications

• EMD Certification (or obtain within 6 months of hire)

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.