Dispatcher | Emergency Communications Center

CentraCare Health; Saint Cloud (MN); On-site; USD 75,132,000 - 114,932,000; Full time

Benefits offered by this job

Tuition reimbursement

Full-time benefits

Job summary

CentraCare Health is seeking an ECC Dispatcher to monitor alarms, CCTV, and control systems, and to answer emergent and non-emergent calls. The role coordinates security and emergency responses to maintain a safe environment for patients, visitors and hospital staff. The position is full-time, onsite at St.

Cloud Hospital, with day and evening 12-hour / 8-hour shifts and every-other-weeknd coverage. Starting pay is $26.22 per hour, with a range up to $40.11 per hour, plus shift premium and

Qualifications

• High School Diploma or GED.
• 1 year of emergency or high stress dispatching experience.
• Prior Health Care Security/EMS Dispatch experience preferred.
• Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.
• Strong communication skills (written, typed, and verbal).
• Effective listening skills (radio, phone, face to face).
• Ability to recognize self and to maintain calm professionalism in stressful and emotional situations.
• Ability to respond appropriately to unpredictable situations and diverse populations.
• Capable of making independent decisions with the use of good critical thinking and problem-solving skills.
• Ability to meet and maintain any necessary background checks and or testing as aligned with the position and functions.
• Ability to communicate in the English language for effective written and verbal communication in high stress emergent situations to complete the job functions as mentioned above.
• Ability to relay confidence with those in need and to project a positive first impression.
• Ability to take thorough and concise information under difficult and stressful situations.
• Ability to type quickly and accurately.
• Basic understanding of customer service and desire to provide help.
• Foundational understanding of emergency response practices and procedures.

Responsibilities

• Monitor alarms, CCTV and control systems and answer emergent and non-emergent calls for service with priority to safety and efficiency.
• Coordinate security and emergency responses and maintain logs of calls for service.
• Promote a safe environment for patients, visitors and hospital employees.
• Onsite at the St. Cloud Hospital and participate in shift scheduling as listed in the posting.

Skills

Communication skills

Active listening

Stress management

Decision making

Typing speed

Job description

The Emergency Communications Center (ECC) Dispatcher position is responsible for maintaining a safe and secure workplace environment through the operation of the ECC. The ECC Dispatcher will monitor alarms, CCTV and control systems, while answering emergent and non-emergent calls for service with the expectation to provide the best most efficient customer support possible, keeping in mind critical thinking and emergency prioritization of needs in a dynamic environment. The ECC Dispatcher is responsible for coordinating security and emergency responses and maintaining logs of calls for service. The Dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees.

Schedule:

• Full-time 64-80 hours every 2 weeks
• Days and Evenings | Two 12 hours shifts and two 8 hour shifts | every other wknd
• Onsite at the St. Cloud Hospital

Pay and Benefits:

• Starting pay begins at $26.22 per hour; exact wage determined by years of related experience
  • Pay range: $26.22- $40.11 per hour
• Earn extra pay for working evening, night, and weekend shifts!
• Tuition reimbursement and college grant programs available
• Full-timebenefits: Medical, dental, PTO, retirement, employee discounts and more!

Qualifications

• High School Diploma or GED.
• 1 years of emergency or high stress dispatching experience.
• Prior Health Care Security/EMS Dispatch experience preferred.
• Accredited Verbal De-escalation Certification, EMR or EMT or Paramedic Medical Certification, ARMER Dispatcher Certification, APCO or Other Accredited Professional Dispatch Certification preferred.
• Strong communication skills (written, typed, and verbal).
• Effective listening skills (radio, phone, face to face).
• Ability to recognize self and to maintain calm professionalism in stressful and emotional situations.
• Ability to respond appropriately to unpredictable situations and diverse populations.
• Capable of making independent decisions with the use of good critical thinking and problem-solving skills.
• Ability to meet and maintain any necessary background checks and or testing as aligned with the position and functions.
• Ability to communicate in the English language for effective written and verbal communication in high stress emergent situations to complete the job functions as mentioned above.
• Ability to relay confidence with those in need and to project a positive first impression.
• Ability to take thorough and concise information under difficult and stressful situations.
• Ability to type quickly and accurately.
• Basic understanding of customer service and desire to provide help.
• Foundational understanding of emergency response practices and procedures.

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.