Telecommunicator

Strategic Government Resources, Inc.; Harker Heights (TX); On-site; USD 38,000 - 66,000; Full time

Job summary

City of Harker Heights is seeking a qualified Dispatch/Record Clerk to receive non-emergency calls and enter data into the CAD system, ensuring accurate incident details and logs. The role supports police and fire dispatch operations, maintains records, and assists with reports and routine clerical tasks.

Candidates must be able to complete licensing academy requirements, pass the TCOLE exam, and participate in required training. Flexibility for shifts and overtime is expected.

Qualifications

• Typing test (40 wpm) required.
• High school diploma or equivalent.
• Free of alcohol or drug habits.
• Experience in public relations is helpful.

Responsibilities

• Receive non-emergency calls and enter information into the CAD; maintain contact with public and responders.
• Provide general support for dispatch operations including record-keeping, typing and filing.
• Answer maintenance emergencies on weekends and holidays.
• Handle walk-in complaints and route calls as needed.
• Maintain logs and develop reports; test and inspect equipment as required.

Skills

Typing 40 wpm

Maintain neat and orderly office

Education

High school diploma or equivalent

Tools

Basic computer knowledge

Job description

JOB SUMMARY:

Receives incoming calls for police and non-emergency assistance, entering relevant information into the CAD system. Provides general support for dispatch operations, including record-keeping, typing, and filing. Monitors teletype communications. Must successfully complete the licensing academy, pass the TCOLE exam, and complete all required training and associated tests for licensing.

SUPERVISION RECEIVED:

Work is performed under the direct supervision of the Community Services Sergeant and general supervision of the Community Services Lieutenant.

SUPERVISION EXERCISED:

None

PRIMARY DUTIES AND RESPONSIBILITIES:

• Receives non-emergency calls from the public requesting police or other non-emergency services; determines nature and location of incident; enters all necessary information into the computer system.Maintains contact with the public and responders.Verifies locations and updates events.
• Answers maintenance service emergencies on weekends and holidays.
• Answers incoming phone calls, screens calls, and routes to an appropriate person or office.
• Answers all incoming phone calls for the Fire Department upon request from that Department.
• Retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information.
• Performs a variety of record keeping, filing, indexing, and other general clerical work.
• Maintains a variety of logs relating to public safety activities.
• Types information received for calls for service and related incidents into the CAD system.
• Maintains records and develops reports.
• Tests and inspects equipment as required.
• Monitors all systems and reports malfunctions of equipment.
• Performs duties in support of other desks within the Department.
• Performs search and pat downs of prisoners, when required, of same sex arrestees.
• Handles all walk-in complaints and enters the information into the CAD system.
• Performs related duties as assigned.
• Attendance and timeliness are essential functions of the job.
• Exhibits the City of Harker Heights Core Values.

MINIMUM QUALIFICATIONS:

• Typing test through the Workforce Solutions Office or online (only if Workforce Solutions is not available). Applicants who have taken a typing test within one (1) year of application date may attach the results to their online application.
• Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to attain this knowledge and abilities would be through some experience in public relations.
• A high school graduate or equivalent to the completion of the twelfth grade.
• Be completely free of alcohol or drug habits.

KNOWLEDGE:

• Correct English usage, spelling, punctuation, and grammar.Basic computer knowledge; typing skills.Basic operations of typical office equipment.

SKILLS:

• Certification or the ability to type at least 40 net words per minute is required.
• Maintain neat and orderly office.

ABILITIES:

• Work under pressure, exercise good judgment and make sound decisions in emergency situations.
• Effectively communicate with and elicit information from upset and irate citizens. Understand and follow oral and written instructions.
• Work various shifts as assigned completely and promptly.Report for duty in a timely fashion and complete the duration of assigned shift.
• Flexibility for overtime assignments.
• Satisfactorily complete a basic field training regimen.Employee may be released from field training without a satisfactory evaluation.If employee does not have a satisfactory evaluation, employment will terminate.
• Any work-related experience resulting in acceptable proficiency levels in the above required knowledge, skills and abilities is an acceptable substitute for the above specified education and experience requirements.

PHYSICAL DEMANDS:

• Alerting - the ability to verbally communicate alarms or warnings clearly, concisely, loudly, and quickly.
• Balancing - maintaining equilibrium to prevent falling when moving, walking, standing, kneeling, or crouching - particularly on narrow, uneven, irregular, slippery, or erratically moving surfaces.
• Climbing - going up or down ladders, stairs, scaffolding, ramps, poles, or other objects using hands, arms, feet, or legs.
• Foot Agility and Dexterity - operating pedals or other similar tasks which require foot or toe motion.
• Grasping - gripping or applying pressure to an object with the fingers and palm - holding an object in the hand.
• Hearing - ability to perceive sound clearly and concisely with an uncorrected loss of no more than 40db at 500 Hz and 2,000Hz - the ability to hear and understand detailed oral communications - the ability to hear subtle changes or discriminations in sound (such as when making fine adjustments on machined parts).
• Seeing - the ability to see, read, and understand written communications including directions, instructions, and warning signs.
• Talking - expressing or exchanging ideas by means of the spoken work - conveying detailed spoken instructions to other workers accurately, loudly, or quickly.
• Sedentary Work Conditions - the job requires minimal physical exertion - the main working posture is seated - walking or standing is generally necessary to lift, carry, push, pull or otherwise move objects.
• Requires considerable, sustained use of eyesight for functions such as visual inspection, measuring, assembling, transcription, data analysis, operating machines and utilizing computer terminals.
• The ability to clearly see at night or in dim light.
• The ability to clearly see in daylight or bright light.
• The ability to clearly see under glare or poor contrast.
• Exposure to hazardous working conditions including but not limited to electricity and handling of prisoners.