Telecommunicator

GovernmentJobs.com — City of DeKalb, IL; Georgia; On-site; USD 42,000 - 54,000; Full time

Job summary

The City of DeKalb is accepting applications for a Telecommunicator to handle emergency and non-emergency calls in the Police Department's Communications Center.

The role requires the ability to assess calls quickly, coordinate responses, and maintain confidentiality under stressful conditions. The position is full-time and includes shift work, with evenings, weekends and holidays.

Qualifications

• High School Diploma or equivalent required.
• LEADS 3.0 Full Access Certification within 30 days of employment.
• Illinois State Police Telecommunicator Sexual Assault and Sexual Abuse Training within 30 days of employment.
• 40-hour PowerPhone Public Safety Dispatch Course (Emergency Medical Dispatch, Law Enforcement Dispatch, and Fire Service Dispatch) while in training.
• American Heart Association Basic Life Saver CPR/AED or equivalent Certification within an agreed-upon timeframe.
• Obtain an Illinois Department of Public Health Emergency Medical Dispatcher license before the completion of training.
• Valid driver's license.

Responsibilities

• Receives, analyzes, classifies, prioritizes and responds to emergency and non-emergency calls.
• Works in the Community Support Services Division under direct supervision.
• Maintains confidentiality and works under stressful conditions while interacting with the public and city staff.

Education

High School Diploma or equivalent

Tools

LEADS 3.0 Full Access Certification

Illinois Police Sexual Assault Training

PowerPhone Dispatch Course (40h)

CPR/AED Certification

EM Dispatcher License

Valid Driver's License

Job description

The City of DeKalb is accepting applications to fill current openings for Telecommunicator!

The Telecommunicator receives, analyzes, classifies, prioritizes and responds to calls of an emergency and non-emergency nature, including those calls involving life-threatening situations.

POSITION CONTEXT:

The position of Telecommunicator is assigned to the Community Support Services Division of the Police Department and works under the direct supervision of the Communications Coordinator. The position is a full-time position represented under AFSCME and requires the Telecommunicator to work a forty-hour work week. The position will require shift work including evenings, weekends and holidays. The position works under extremely stressful situations and must maintain confidentiality at all times. There is extensive contact with the general public and City employees in-person and through electronic mediums.

• High School Diploma or equivalent required.
• LEADS 3.0 Full Access Certification within 30 days of employment.
• Illinois State Police Telecommunicator Sexual Assault and Sexual Abuse Training within 30 days of employment.
• 40-hour PowerPhone Public Safety Dispatch Course (Emergency Medical Dispatch, Law Enforcement Dispatch, and Fire Service Dispatch) while in training.
• American Heart Association Basic Life Saver CPR/AED or equivalent Certification within an agreed-upon timeframe.
• Obtain an Illinois Department of Public Health Emergency Medical Dispatcher license before the completion of training.
• Valid driver's license.

Experience: