Telecommunicator

North Memorial Medical Center; Brooklyn Center (MN); Presencial; USD 37.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance benefits

401k Retirement Match or Pension Plan

Paid Time Off

Adoption Reimbursement

Child Care Discount Program

Education/Tuition Reimbursement

24/7 Fitness Center Access

Descripción de la vacante

North Memorial Health is seeking a Telecommunicator to triage calls in the Communication Center and document required information. You will provide timely Pre-Arrival Instructions and collaborate with the EMD/Dispatcher to ensure transportation requests are handled efficiently.

Candidate requirements include a high school diploma (medical terminology coursework preferred) and experience with multi-line phones. EMD certification or the ability to obtain within six months is required.

Formación

• 1 year medical setting experience with multi-line phones and triage.
• 2 years in customer service with multi-line phone experience in a call center.
• ETC certification or IAED coursework preferred within 6 months of hire.

Responsabilidades

• Triage all calls in the Communication Center and document required information.
• Provide appropriate and timely Pre-Arrival Instructions to customers.
• Work closely with the EMD/Dispatcher to ensure transportation requests are handled efficiently.

Conocimientos

Multi-line phones

Customer service

Medical terminology

Educación

High School Diploma or equivalent

Medical terminology coursework preferred

Descripción del empleo

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Telecommunicator will be required to triage all calls received in the Communication Center and accurately document required information. The Telecommunicator will also provide approriate and timely Pre-Arrival Instructions to customers that require them. The Telecommunicator will work closely with the EMD/Dispatcher to insure that transportation requests are handled efficiently.

Requirements

Education

• High School Graduate or equivalent (GED)
• Medical terminology course work or equivalent preferred

Experience

• (Must meet a minimum of one requirement below)
• 1 year experience working in a medical setting with emphasis on incoming multi-line phones ,triaging of calls, patient intake, or appointment scheduling
• OR
• 2 years experience working in customer service with an emphasis on multi-line phones in a call center environment
• OR
• Completion of the Emergency Telecommunicator (ETC) Course and Certification through International Academy of Emergency Dispatchers (IAED)

Knowledge, Skills and Abilities

• Requires the ability to multi-task, problem solve and make effective decisions under pressure.
• Requires the ability to work independently and in fast paced, high intensity team environment
• Requires the ability to work effectively with other hospitals' staff, public service agencies, peers, co-workers and the general public.

Licensure/Certification

Current EMD certification through Medical Priority Dispatch or be able to obtain within 6 months of hire

Work Group: 113 Service Workers

Hourspertwoweekpayperiod: 80

Shift: Day/Evening 10 hours

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:113 Service Workers 27 ($26.66 - $42.45), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP

North Memorial Health is a Federal government contractor or subcontractor.

As a part of our obligations under law, we must develop a written Aff… ...