Metro EMS Supervisor / Captain

North Memorial Medical Center; Brooklyn Center (MN); On-site; USD 88,000 - 132,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Match or Pension Plan

Generous PTO

Adoption Reimbursement up to $3000

Child Care Discount Program

Education/Tuition Reimbursement

Fitness Center access

Job summary

North Memorial Health is seeking an Emergency Paramedic supervisor to oversee ALS, BLS and Wheelchair teams, coordinate the daily operations of the department, and assist in the operation of other areas as appropriate. The incumbent also functions as a paramedic and supports patient care across neonates to geriatrics.

You will collaborate with the Equipment and Inventory Supervisor to ensure equipment readiness across vehicles and substations, handle consumer complaints, maintain department

Qualifications

• High school diploma or GED required.
• Paramedic training program from an accredited institution required.
• Bachelor's degree in health related field preferred.

Responsibilities

• Supervise ALS, BLS and Wheelchair employees, coordinate the daily operations of the department, and assist in the operation of other areas as appropriate.
• Incumbent also functions and fulfills the duties and responsibilities of an Emergency Paramedic.
• Collaborates with the Equipment and Inventory Supervisor to ensure an adequate supply and functional equipment inventory is maintained in all vehicles and substations.
• Promptly handles consumer complaints.
• Maintains and organizes department statistics, distributes and files department documents and correspondence as necessary.
• Coordinates vehicle rotation and maintenance with the vehicle manager and/or mechanic.
• Assures that all patient medical charts and billing information is collected on a daily basis.
• Monitors crews' functions at scenes by responding to various calls to assist them with medical care.
• Acts as a representative of North Memorial Health Care and North Memorial Ambulance Service in all aspects of public relations.
• Promote and market scheduled services provided by North Memorial Ambulance Service.

Skills

Leadership

Decision making

Conflict resolution

Interpersonal communication

EMS knowledge

Education

Paramedic training program

Bachelor's degree preferred in health related field

High school diploma or GED

State of MN EMT-P certification

Current BLS certification

Current ACLS certification

Current PALS Certification

Nationally Registered Paramedic

MN Paramedic Certification

Valid Class D driver's license

Job description

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

Supervises ALS, BLS and Wheelchair employees, coordinates the daily operations of the department, and assists in the operation of other areas as appropriate. In addition, the incumbent also functions and fulfills the duties and responsibilities of an Emergency Paramedic. Patients may include: neonates, infants, children, adolescents, adults and geriatrics. Collaborates with the Equipment and Inventory Supervisor to ensure an adequate supply and functional equipment inventory is maintained in all vehicles and substations either through personal inspection or delegation. Promptly handles consumer complaints. Maintains and organizes department statistics, distributes and files department documents and correspondence as necessary. Coordinates vehicle rotation and maintenance with the vehicle manager and/or mechanic. Assures that all patient medical charts and billing information is collected on a daily basis. Monitors crews' functions at scenes by responding to various calls to assist them with medical care. Acts as a representative of North Memorial Health Care and North Memorial Ambulance Service in all aspects of public relations. Promote and market scheduled services provided by North Memorial Ambulance Service.

Requirements

Education

• High school diploma or equivalent (GED) required.
• Successfully completed Paramedic training program from an accredited institution required.
• Bachelor's degree preferred in health related field preferred.

Experience

• Field Training Officer experience preferred.
• Two to four years supervisor/management experience preferred, including experience with employee relations, conflict resolution and critical thinking skills.

Knowledge, Skills and Abilities

• Knowledgeable of advanced medical practices, procedures, and equipment as integrated into the area of EMS and the job of a paramedic.
• Demonstrated ability to problem solve, make decisions, and handle conflict during emergency situations and work independently.
• Demonstrated Total Quality Management, leadership, organization and management skills.
• Demonstrated interpersonal, written and verbal communication skills.

Licensure/Certification

• State of MN EMT-P certification required
• Current BLS certification
• Current ACLS certification
• Valid Class D driver's license in state of residency with an acceptable driving record
• Nationally Registered Paramedic
• MN Paramedic Certification
• Current PALS Certification

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Evening/Night Variable

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:N24 ($42.29 - $63.24), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP

North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affi
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.