Telecommunications Technician- IT

WICHITA STATE UNIVERSITY; Wichita (KS); On-site; USD 2,821,000 - 3,582,000; Full time

Job summary

Wichita State University is seeking a Telecommunications Specialist to support and maintain campus telecom and network systems on-site in Wichita, KS. The role emphasizes hands-on troubleshooting, configuration, and collaboration within ITS, with after-hours maintenance as needed.

The ideal candidate will be versatile, capable of independent work, and able to document solutions and SOPs for future teams. Work hours are Monday–Friday, 8 AM–5 PM, with occasional non-traditional schedules for

Qualifications

• High school diploma or equivalent is required.
• Experience with telecommunications monitoring, operations, installation, and maintenance is preferred.
• Ability to troubleshoot and document work with clear communication.

Responsibilities

• Support and maintain campus telecom and network systems.
• Troubleshoot issues with calm, methodical approach and document resolutions.
• Document work orders, SOPs, and inventory of connections.
• Collaborate with ITS team while owning your workload and making independent decisions.
• Participate in on-call rotations for 24/7 IT support and after-hours maintenance.

Skills

Troubleshooting

Documentation

Communication

Independent work

Team collaboration

Self-starter

Education

High school diploma or equivalent

Tools

Avaya PBX software

Pinnacle ticketing system

Fluke Versive testing

Visio

Job description

Department: IT Services - Telecommunications

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Range begins at $20.48/hr, adjustments determined by qualifications

Work Schedule: Monday - Friday, 8AM - 5PM; work is performed on-site and in person.

Export Compliance Requirement:This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Citizen”.

Job Story

We are looking for a versatile specialist who can flex between hands‑on troubleshooting, behind‑the‑scenes configuration, and supportive team collaboration like a seasoned pro. Do you thrive in environments where the network never sleeps and neither does your curiosity?

If someone asked your work style, you’d say “Think Mandalorian meets Matrix operator — calm, resourceful, adaptable. This is the way.” If you’re someone who likes your work like your Wi‑Fi — fast, reliable, and always on — keep reading.

• Independent Operator — 60–70% of your day is self-directed and you love it
• Team Conduit — you offer help as fast as you ask for it
• Mode‑Switch Master — lead or backup, whatever the project calls for
• Doc Ninja — document solutions & build SOPs that future teammates will thank you for
• Communication Router — meet users at any knowledge level, bringing clarity to their world
• Cool Under Latency — things glitch? You don’t; you pivot with it & keep things moving
• Self-Starter with Initiative — you don’t wait for tasks; you queue them up

• Support and maintain campus telecom and network systems.
• Troubleshoot issues with the calm confidence — you’ve rebooted entire situations, so you got this.
• Document everything from work orders to new SOPs (because if it’s not documented, did it even happen?).
• Collaborate with a tight‑knit tech crew while still owning your workload and making independent decisions.
• Occasionally work a flexible modified or non‑traditional schedule — Infrastructure upgrades occur in the maintenance window, typically post‑business hours for optimal uptime.
• Participate in an On‑Call Trouble Tech rotation - tech emergencies don’t punch a clock.

Job Summary

Performs basic tasks relating to telecommunications monitoring, operations, installation, and/or maintenance.

Essential Functions

Installs and maintains structured cabling infrastructures and all related hardware. Performs basic maintenance on telephone and network connections to locate issue and make necessary repairs. Installs and services telephone and network equipment, including voice gateways, telephone end points, network switches, and wireless access points. Provides documentation to work performed, cable plant infrastructure, and inventory of connections.

Job Duties

• Install and program phone, voicemail, and E911 information for end users.
• Installs, terminates, and tests category cabling in a wide range of campus environments.
• Works with other members of ITS for network programming, desktop support, and camera support. Some outdoor work required to perform utilities locates.
• Participate in an on‑call trouble rotation to provide 24/7 IT support and ability to work after hours for scheduled network maintenance and upgrades.
• Qualified candidates are required to operate manual transmission vehicles regularly as a part of travel for work needs.

Required Education and Experience

• High school diploma or equivalent
• None

Required License/Certifications/Training

Valid Kansas Drivers License

Knowledge, Skills and Abilities

• Analyze data, recognize problems, and draw logical conclusions
• Use electronic test and repair equipment to test and repair telecommunications equipment and systems
• Clean and handle delicate electronic equipment
• Communicate with users of all knowledge levels, with clarity & professionalism as well as actively listen for instructions &/or issues
• Effectively communicate orally and in writing to convey technical information in non‑technical terms
• Use a Windows based PC to organize work, generate records & reports, and configure equipment
• Control and configure legacy and IP enabled telecommunications equipment using data network communication and legacy phone infrastructure.
• Qualified candidates are required to operate manual transmission vehicles regularly as a part of travel for work needs.

Preferred Qualifications

• Avaya PBX software experience.
• Pinnacle software experience or equivalent ticket system
• Fluke Versive testing and certifying experience.
• Fiber optic cleaning and fusion splicing experience.
• Installing large cabling projects from beginning to end.
• Visio experience
• MDF/IDF stack replacements

Preferred License/Certifications/Training

BICSI Certification
Fiber Optic Splicing Certification

Additional Information

Qualified candidate must be able to work non-traditional work schedule including regular on call rotations for 2 week timeframes.
Qualified candidates are required to operate manual transmission vehicles regularly as a part of travel for work needs.

Physical Requirements

Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information. Ability to remain in a stationary position. Ability to position self for inspection, construction or maintenance of equipment and/or buildings including confined, elevated and loud noise spaces. Ability to move, transport, and/or deliver items, supplies, or equipment. Ability to move or traverse across campus, within buildings and offices, and/or across external environments. Ability to ascend and descend ladders and/or stairs. Ability to drive state vehicle.