Installation Tech IV

TrueNet Communications, a 1Finity Company; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

TrueNet Communications, a 1Finity Company, is seeking an Installation Technician in Charlotte, North Carolina. The role involves structured cabling and installation of integrated voice and data systems, requiring a minimum of 6 years of telecommunications experience.

The ideal candidate is mechanically inclined, has strong communication skills, and can handle multiple priorities effectively. A high school diploma or GED is a must, and candidates must pass a drug screen and background check.

Qualifications

• High school diploma or GED required.
• Minimum of 6 years telecommunications training and/or experience.
• Demonstrated proficiency and profitability at Technician III level.

Responsibilities

• Responsible for structured cabling and installation of voice/data systems.
• Completes additions, removals, and upgrades to service contracts.
• Performs installation and maintenance of equipment.

Skills

Technical proficiency in structured cabling

Critical thinking and problem-solving

Interpersonal communication skills

Mechanical aptitude

Microsoft Office skills

Education

High school diploma or GED

Vocational/Technical Business School

Minimum of 6 years telecommunication experience

Tools

Windows-based computer

Job description

Overview

The Installation Technician is responsible for structured cabling, installation of total integrated voice and data systems, networks, and wireless.

(This is intended to be a guide. Duties may vary depending upon management.)

Essential Position Functions

• Has technical proficiency of structured cabling, installation of total integrated voice and data systems, key
• Completes any additions, removals, changes, upgrades and maintenance to service contracts
• Performs installations and maintenance of equipment
• Performs engineering of new projects
• Performs installation and maintenance of equipment installations, central office equipment including iron work, AC, transport equipment, and all infrastructures; occasionally performs outside plant installation
• Manages inventory of assigned tools
• Ensures that all assigned tools are current on calibration
• Submits ECR or Red Line for any change that would alter the work items, assignments, and/or specifications
• Must be proficient in writing and presenting a method of procedure for customers’ approval
• Stages all of the equipment and inventorying material for accuracy
• Assigns specific tasks to subordinates and monitors their work ethics for efficiency, quality, and safety
• Responsible for the accuracy in the installation of each and all types of equipment installed
• Performs a test for completeness or wiring to ensure all is installed correctly
• Must coordinate the timely procedures of doing a power cut with the customer within the maintenance window
• Responsible for the accuracy of all final paperwork required and turned over to the customer in a timely manner
• Responsible for the start and completion of each project, which must result in a quality, on‑time, profitable product presented to the customer
• Completes quality assurance procedures and checks the final products for errors
• Ensures the safety, quality, and efficiencies of the crew
• Interfaces with customer contacts on projects and work orders
• Interfaces with the end user (contact person) and coordinates with other vendors for each project when required by the customer
• Provides technical support for customer contacts and technicians on request
• Attends project planning and progress meetings with or without the customer contacts assigned
• Understands, adheres to, and promotes the Environmental, Health & Safety policies of all Telecommunication standards
• Other duties as required

Additional Expectations

• Construction work is project‑driven and may vary in availability based on client demand and workload. When role‑specific assignments are not available, employees may be required to perform other related duties within the construction or telecommunications field. These duties may include, but are not limited to, ground support, site preparation, equipment maintenance, warehouse support, or assisting with other company projects as assigned.

Education and/or Experience

• High school diploma or GED required
• Vocational/Technical Business School desired
• Minimum of 6 years telecommunication training and/or experience
• Demonstrated proficiency and profitability at the Technician III level
• Exceptional ability in telephony outside the general parameters of installation and technical expertise
• Ability to think critically and problem solve
• Ability to handle confidential/sensitive information with discretion and good judgement
• Mechanically inclined with strong mechanical aptitude
• Intermediate Microsoft Office (Word, Excel, Outlook) skills
• Efficient use of a Windows‑based computer
• Ability to prioritize and complete assignments accurately and timely
• Effective handling of multiple priorities with strong attention to detail in a fast‑paced environment
• Strong interpersonal, organizational, oral and written communication skills
• Ability to work alone and with a team
• Pass drug screen and criminal background check

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged standing
• Climbing of stairs, ladders, and/or scaffolds
• Carrying of loads up and down stairs; reaching and/or grasping
• Stooping, kneeling, walking, bending, crawling, and crouching
• Carrying, pushing and/or pulling
• Finger and wrist dexterity and hand/eye coordination
• Heavy physical effort (usually lifting/moving up to 70 pounds)
• Effective communication with employees, management, peers, etc.

Work Environment

The work environment characteristics described here are representative of those of a standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to noisy or dusty conditions
• Exposure to chemicals and solvents
• Exposure to mechanical, electrical, and/or other hazards
• Must be able to travel up to 50% (most travel is planned well in advance)
• Requires working independently as well as part of a team
• Requires verbal and face‑to‑face contact with others daily
• Frequent use of a computer is necessary
• Requires use of all general office equipment