Telecommunications Technician

JRD Systems; Downey (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Digital Communications Systems Technician to join their team. This role involves installing, configuring, testing, and maintaining various digital communication systems, including PBX and VOIP products. With a focus on customer service and problem-solving, the technician will work closely with vendors and other departments to ensure seamless operations. If you're passionate about technology and have a knack for troubleshooting, this opportunity offers a dynamic work environment with a 4/40 schedule and potential for overtime. Join a forward-thinking company where your skills will make a significant impact!

Qualifications

• 3+ years of experience in installation and maintenance of PBX systems.
• Knowledge of digital communications systems and troubleshooting techniques.

Responsibilities

• Install, configure, and maintain digital communications systems and equipment.
• Provide technical support for telephone equipment moves and changes.

Skills

Troubleshooting

Customer Service

Interpersonal Skills

Problem Solving

Oral Communication

Education

High School Diploma or GED

Tools

NEC PBX systems

Nortel Norstar Key phone system

Cisco VOIP products

Microsoft Teams Voice

Job description

Get AI-powered advice on this job and more exclusive features.

Job Type: Full-time/ W2/ Contract/ U.S Cit-GC Required (C2C not supported)

If you are in the market for a new opportunity, JRD Systems is looking to hire a Telecom Tech!

Position Description

The Digital Communications Systems Technician (DCS Tech) works under the direction of a Digital Communications Systems Supervisor or user agency personnel and may receive technical guidance from a journey-level Senior Digital Communications Systems Technician (SDCS Tech) or higher network Systems Administrator, or Telecommunications Systems Engineer, or similar. This classification installs, configures, tests, maintains, and repairs analog, digital telephone or data communications systems and equipment. They will frequently lift tools, supplies, and equipment weighing 10 to 25 pounds, and occasionally over 25 pounds, regularly use 6-foot and taller ladders, and perform tasks that require bending, stooping, squatting, twisting, and reaching. The DCS Tech will install, configure, test, maintain, and repair analog, digital and Internet based communications systems, infrastructure, and equipment, including servers supporting applications such as voicemail, call recording, automated telephone attendants, interactive voice response, digital network telecommunications circuits, and digital communications equipment such as modems, channel banks, multiplexers, and repeaters. The DCS Tech will install, program, test, maintain, and repair private branch exchange (PBX) and key telephone switching systems, Cloud Services (MS TEAMS, Web-EX, Zoom) and related equipment. The DCS Tech will install, rehabilitate, and remove cabling infrastructure such as copper and fiber-optic cables, wire management systems, patch panels and jacks according to industry standards. They will test, troubleshoot, and repair telephone and network cabling. The DSC Tech will provide technical support for telephone equipment moves, equipment added, or equipment changes. The DCS Tech will confer and consult with vendors and other County department representatives regarding operational problems, repair, maintenance, and installation of digital communications systems and equipment. They will work closely with vendors regarding operational problems, repair, modification, and installation of software, hardware, and circuits. The DCS Tech will configure, add, move, change, and troubleshoot voice over IP equipment in an enterprise call control and session management platform. The DCS Tech will determine the tip-ring and low voltage wiring color code for voice functionality. They will assist in the technical evaluation of equipment in coordination with engineering and operating personnel.

Skills Required

The DCS Tech will possess knowledge of the protocols, procedures, techniques, and equipment used to install, configure, test, maintain, and repair telephone and Internet based digital communications systems, private branch exchange (PBX) and key switching systems, Cloud Services, and related equipment; or, network telecommunications circuits, and data communications equipment such as modems. They will have the ability to troubleshoot circuits, systems, infrastructure, and equipment. They will possess knowledge and experience in customer services; interpersonal skills; decision making; organization awareness; problem solving; oral communication; and ability to troubleshoot issues.

Experience Required

1. This classification requires at least three (3) years of experience in the installation, configuration, testing, maintenance, and repair of digital telephone private branch exchange (PBX) and key switching systems. One (1) year must have been at the journey-level.
2. Experience with NEC PBX systems, Nortel Norstar Key phone system (MICS, Call-pilot, Trunk/station modules, RAD) and VOIP products (Cisco, Microsoft Teams Voice).

Education

1. This classification requires a high school diploma or GED certificate. Valid class C driver’s license with no restrictions. Physical dexterity, color perception, and visual acuity are required to perform essential job-related functions effectively and safely.

Additional Information

California Resident Candidates Only. Interviews will be conducted via Microsoft TEAMS. Work schedule will be 4/40, 10-hour day within the M-TH work schedule at the discretion of the program manager. Work shift ranges from 6:30am to 6:00pm. Overtime may be required afterhours. Required to drive personal vehicle to Los Angeles County offices about 75% of the time. Los Angeles County does not reimburse temporary contractors for mileage.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting