Specialty Operations Pharmacy Technician

CenterWell Home Health; Chicago (IL); Remote; USD 40,000 - 53,000; Full time

Job summary

Join CenterWell Home Health as a Specialty Operations Pharmacy Technician 2, where you'll play a vital role in supporting pharmacists with specialty Rx medication preparation and patient communication. This remote position requires an active pharmacy license and certification, offering competitive pay and comprehensive benefits. Make a meaningful impact in a company dedicated to optimizing health outcomes.

Benefits

Comprehensive health benefits

401(k) retirement savings plan

Paid time off

Life insurance

Qualifications

• Experience as a Pharmacy Technician or call center experience in a pharmacy setting.
• Ability to anticipate member/customer needs.
• Experience using multiple computer applications simultaneously with strong data entry skills.

Responsibilities

• Supports Pharmacists in medication preparation and dispensing.
• Takes inbound phone calls from patients and providers.
• Enters prescription orders into the system and ensures adherence to operational processes.

Skills

Critical thinking

Excellent communication skills

Problem solving

Moderate knowledge of Excel

Education

Active license with the Board of Pharmacy

Certification by the Pharmacy Technician Certification Board (PTCB)

Tools

RxNova

CRM

ScriptMed

Job description

Become a part of our caring community and help us put health first

The Specialty Operations Pharmacy Technician 2 supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Pharmacy Technician performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Specialty Operations Pharmacy Technician 2 takes in-bound phone calls from patients and providers. Enters prescription orders into the system. Also supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes which includes effective communication with patients and providers. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Use your skills to make an impact

Required Qualifications

• Must have an active license with the Board of Pharmacy in the state of residence (Arizona, Ohio or Texas)

• Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT

• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

• Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience

• Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources

• Excellent communication skills (verbal and written)

• Moderate working knowledge of Excel

Preferred Qualifications

• Working knowledge of RxNova, CRM and/or ScriptMed

• Experience using multiple computer applications simultaneously and strong data entry skills

Additional Information
Work Hours: An 8-hour shift Monday-Friday between the hours of 8 a.m.-8 p.m. EST (Based on business need)

Work Style: Remote

Work at Home/Remote Requirements
To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense

• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.