Telecommunications Technician

E&M Technologies, Inc.; Colorado Springs (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

E&M Technologies, Inc. in Colorado Springs, CO seeks a Telecommunications Technician to support NORAD with secure voice and network hardware, cryptographic equipment, and related end-user devices. This role requires U.S.

citizenship and the ability to obtain/maintain a Top Secret/SCI clearance. The candidate will monitor, install, and maintain networks and equipment, perform diagnostics, provide staff training, and ensure accurate documentation and inventory for 24/7 mission-critical

Qualifications

• Must have 1+ years of full-time work experience.
• Must have 6 months or more of directly related experience.
• Must have a current DoD IAT Level II Certification (e.g. CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP).
• Must be a U.S. Citizen.
• Must have and be capable of maintaining a U.S. Department of Defense (DOD) security clearance at the required level.

Responsibilities

• Provide support to monitor, install, and perform maintenance of associated networks and end-user equipment/peripherals.
• Respond to user requests for assistance.
• Perform on-the-spot diagnostic evaluations and training of users in proper equipment/network operations.
• Provide support and perform upgrades to platforms, train staff, and maintain daily logs.
• Provide 24/7 maintenance support, complete modification, and installation of network, cryptographic equipment (KIV-7M/KG-175), and instruments.
• Provide network/end-user item initial and recurring training for all users.
• Update networks/equipment and help ensure inventory is accurate.

Education

DoD IAT Level II Certification

Job description

Description

POSITION: Telecommunications Technician

WORK LOCATION: Colorado Springs, CO

JOB CATEGORY: Information Technology

JOB TYPE: Full Time

REQUISITION ID: EM09-191

CITIZENSHIP: United States Citizen

CLEARANCE TYPE: Top Secret/SCI

TRAVEL REQUIREMENTS: Up to 10%

E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

E&M Technologies, Inc. is currently seeking a Telecommunications Technician to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command. NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.

Job Responsibilities:

• Provide support to monitor, install, and perform maintenance of associated networks, and end user equipment/peripherals.
• Respond to user requests for assistance.
• Perform on-the-spot diagnostic evaluations, implementation of corrections, and training of users in proper equipment/network operations.
• Provide support and perform upgrades to platforms, train staff, and maintain daily logs.
• Provide 24/7 maintenance support, complete modification, and installation of network, cryptographic equipment (i.e.,KIV-7M/KG-175), and instruments (Secure Communications user items/peripherals).
• Provide network/end user item initial and recurring training for all users.
• Update networks/equipment and help ensure inventory is accurate.
• Ensure ticketing system is kept up to date on network/system trouble tickets.
• Route calls, transfer information, and handle administrative duties.
• Complete various tasks such as typing, checking, and recording information.
• Oversee the order and replacement of new hardware and software, including warranty claims.
• Perform and provide server, workstation, and system expertise including on-site and off-site travel (internal to the complex).
• Assist in development/implementation of system documentation and operating procedures.
• Research the selection and installation of new network/switching equipment, including hardware and software.

Requirements

Minimum Qualifications:

• Must have 1, or more, years of full-time work (general) experience
• Must have 6 months, or more, of directly related experience
• Must have a current DoD IAT Level II Certification (e.g. CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP).
• Must be a U.S. Citizen.
• Must have and be capable of maintaining a U.S. Department of Defense (DOD) security clearance at the required level.

Preferred Qualifications:

• Digital Switching Systems - 2A Certification.
• Knowledge of Telecommunications Secure Voice Switched Network switch management/maintenance.
• Secure Voice Responsible Officer and Telecommunications Control Officer experience.
• Experience with Cryptographic/Communications Security (COMSEC) and COMSEC Responsible Officer requirements.
• Operations planning and management in a real-time support environment.
• Ability to prepare, objectively review, and deliver technical presentations.
• Experience with technical knowledge capturing, training, and certification of personnel.
• Have demonstrated experience and capability with interfacing with customers at very high levels.
• 1 year of related experience with modification, and installation of the secure Telecommunications Secure Voice Switched Network, cryptographic equipment (i.e., KIV-7M/KG-175), and end user peripherals.
• Commercial Public Base eXchange and telephone switch experience.
• Experience assisting with conferencing.

You must have the Minimum Qualifications in your resume to be selected as a candidate.

The salary range provided is a good faith estimate representative of all experience levels. E&M considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

E&M anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require E&M to shorten or extend the application window.

E&M is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. E&M provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

As part of the federal government’s transition to the Trusted Workforce 2.0 Continuous Vetting framework, the Defense Counterintelligence and Security Agency (DCSA) is expanding enrollment in the FBI Rap Back program for cleared industry personnel beginning April 1, 2026.

Rap Back (Record of Arrest and Prosecution Back) is a service provided by the FBI that allows authorized agencies to receive notifications if there are updates to an individual’s criminal history record while they hold a security clearance. This supports continuous vetting of cleared personnel.

Per DCSA guidance, we are required to provide the following FBI privacy advisements to all cleared employees:

• FBI Privacy Act Notice
• Noncriminal Justice Applicant's Privacy Rights