Telecommunications System Administrator

New Braunfels Chamber; New Braunfels (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

The New Braunfels Chamber seeks an IT Telecommunications Administrator to manage the district voice network and related equipment, including VOIP systems and emergency services. You will supervise telecom staff and coordinate with vendors, while overseeing Erate funding activities and helpdesk support.

The role requires a Bachelor's degree in technology or related field and at least three years of telecom experience, with strong communication and organizational skills.

Qualifications

• Bachelor's degree required.
• Three years of related experience or evidence of appropriate telecommunications/computer skills can substitute for the degree.
• Experience with Cisco Unified Communications Manager VOIP equipment, Unity Connection Emergency Responder, InformaCast, Unified Call Center Manager.
• Experience in Schools and Libraries Program for applying for Erate funding.
• Personal cell phone is required for district business, including after hours.
• Valid Texas Driver’s License or ability to obtain one by start date.

Responsibilities

• Acts as chief administrator of the district voice network and telecom equipment, voicemail, emergency services, and related application software.
• Supervises telecom/data technicians for installation of campus equipment and wiring.
• Files all Erate forms for discounts on telecom, Internet, and internal connections.
• Handles Helpdesk requests related to phones, voicemail, repairs, and replacements.
• Communicates with vendors, monitors contracts and billing, and negotiates vendor contracts and invoices.
• Validates accuracy of invoices for telecom equipment and services and ensures prompt payment.
• Provides training and technical assistance to end-users on telecom equipment and troubleshooting.
• Maintains clear written and oral communications and explains procedures effectively.
• Maintains district records and adheres to records retention policies.
• Performs additional duties as assigned.

Skills

Verbal communication

Written communication

Staff supervision

Education

Bachelor's degree in technology or related field

Tools

Cisco CUCM

Unity Connection

InformaCast

Unified Call Center Manager

Job description

Primary Purpose:

Maintains the effective operation of the district’s telecommunications systems and troubleshoots and resolves telecommunication issues. Arranges service and installation of equipment and supervises personnel in support of these operations. Programs dial plans, databases, and advanced features for the VOIP system and supporting programs as needed. Responsible for the administration, filing and maintenance of all Schools and Libraries Program Erate forms for all district telecommunication services.

Education / Certification:

1. Bachelor’s degree in technology or related field is required.
2. Three years of related experience or evidence of appropriate telecommunications /computer skills can be substituted for the Bachelor’s Degree.

Special Knowledge / Skills:

1. Ability to concentrate and communicate effectively (verbally and written).

Experience / Other Requirements:

1. Three years of related telecommunications / computer experience is required.
2. A Bachelor’s degree in technology or related field can be substituted for the required experience.
3. Experience with Cisco Unified Communications Manager VOIP telecommunications equipment, Unity Connection Emergency Responder, InformaCast, Unified Call Center Manager.
4. Experience in Schools and Libraries Program for applying for Erate funding.
5. Personal cell phone is required to handle district related business, including after hours, or when away from the office on district business.
6. Valid Texas Driver’s License or the ability to obtain one by the first date of employment.

Major Responsibilities and Duties:

1. Serves as chief administrator of district voice network and telecommunications equipment, voice mail, emergency services, and various application software products as required by the district.
2. Supervises telecom/data technicians for installation of campus telecom/data equipment, fiber, wiring of network and cable circuits.
3. Administers and files all Schools and Libraries Program Erate forms required for Erate discounts for telecommunications services, Internet access, and internal connections.
4. Responsible for all Helpdesk requests related to phones, voicemail, phone repairs, replacement of phones and all related troubleshooting.
5. Communicates with vendors, suppliers, and consultants regarding telecommunications equipment and systems, monitors contracts and maintenance agreements, and negotiates vendor contracts as well as billing issues.
6. Responsible for validating the accuracy of all invoices related to telecommunications equipment and services. Ensures prompt payment of telecommunications invoices.
7. Provides information, training, and technical assistance to end-users regarding the use of telecommunications equipment and systems and assists in troubleshooting for end users.
8. Maintains skill in oral and written communications, explains procedures, techniques, and answers questions in a clear logical manner.
9. Responsible for properly maintaining district records, adhering to all policies set forth by the district for records maintenance and learning the records retention schedule for department records.
10. Performs additional duties as assigned.

Supervisory Responsibilities:

Supervises and evaluates the performance of telecommunications staff.

Equipment Used:

Personal computer, telephone equipment and all other standard office equipment.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Occasional prolonged hours of work including 24-hour on-call emergency assignments.
2. Ability to lift and carry up to 40 pounds.