Installation Tech IV

TrueNet Communications, a 1Finity Company; Winston-Salem (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

TrueNet Communications, a 1Finity Company, is seeking a skilled technician residing in Winston-Salem, NC, to handle technical installations and maintenance of integrated voice and data systems. The role requires at least 6 years of experience in telecommunications and mechanical aptitude, with a strong emphasis on accuracy and communication.

This position demands both independent work and teamwork in a noisy and sometimes hazardous environment. Duties include managing tool inventories, performing quality assurance, and coordinating with end users, all while adhering to environmental, health, and safety standards.

Qualifications

• High school diploma or GED is required.
• Minimum of 6 years telecommunication training and/or experience.
• Proficient in writing and presenting procedures.

Responsibilities

• Install and maintain voice and data systems.
• Ensure accuracy in installation of equipment.
• Coordinate with customers and vendors for project execution.

Skills

Telecommunication expertise

Problem-solving skills

Mechanical aptitude

Technical proficiency in installation

Communication skills

Education

High school diploma or GED

Vocational/Technical Business School

6 years telecommunication training or experience

Tools

Microsoft Office

Windows-based computer

Job description

Essential Position Functions

• Technical proficiency of structured cabling, installation of integrated voice and data systems, networks, and wireless.
• Completes any additions, removals, changes, upgrades and maintenance to service contracts.
• Performs installations and maintenance of equipment.
• Performs engineering of new projects.
• Perform installation and maintenance of equipment installations, central office equipment including iron work, AC, transport equipment, and all infrastructures. Occasionally performs outside plant installation.
• Manage inventory of assigned tools.
• Ensures that all assigned tools are current on calibration.
• Submits ECR or Red Line for any change that would alter the work items, assignments, and/or specifications.
• Must be proficient in writing and presenting a method of procedure for our customers’ approval.
• Stages all of the equipment and inventorying material for accuracy.
• Assigns specific tasks to subordinates and monitors their work ethics for efficiency, quality, and safety.
• Responsible for the accuracy in the installation of each and all types of equipment installed.
• Performs a test for completeness or wiring to ensure all is installed correctly.
• Must coordinate the timely procedures of doing a power cut with the customer within the maintenance window.
• Responsible for the accuracy of all final paperwork required and turned over to the customer in a timely manner.
• Responsible for the start and completion of each project, which must result in a quality, on time, profitable product that is presented to our customer.
• Completes quality assurance procedures and checks the final products for errors.
• Ensures the safety, quality, and efficiencies of the crew.
• Interfaces with customer contacts on projects and work orders.
• Interfaces with the end user (contact person) and coordinates with other vendors for each project when required by the customer.
• Provides technical support for customer contacts and technicians on request.
• Attends project planning and progress meetings with or without the customer contacts assigned.
• Understands, adheres to, and promotes the Environmental, Health & Safety policies of all Telecommunication standards.
• Other duties as required.

Additional Expectations

Construction work is project-driven and may vary in availability based on client demand and workload. When role-specific assignments are not available, employees may be required to perform other related duties within the construction or telecommunications field. These duties may include, but are not limited to, ground support, site preparation, equipment maintenance, warehouse support, or assisting with other company projects as assigned.

Education and/or Experience

• High school diploma or GED required.
• Vocational/Technical Business School Desired.
• Minimum of 6 years telecommunication training and/or experience.
• Must have demonstrated proficiency and profitability at the Technician III level.
• Must have exceptional ability in the telephony that is outside the general parameters of installation and technical expertise.
• Ability to think critically and problem solve.
• Must be able to handle confidential/sensitive information with discretion and good judgement.
• Must be mechanically inclined and have a strong mechanical aptitude.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral and written communications skills.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged standing.
• Climbing of stairs, ladders, and/or scaffolds.
• Carrying of loads up and down stairs; Reaching and/or grasping.
• Stooping, kneeling, walking, bending, crawling, and crouching.
• Carrying, pushing and/or pulling.
• Finger and wrist dexterity and hand/eye coordination.
• Heavy physical effort (usually lifting/moving up to 70 pounds).
• Ability to effectively communicate with employees, management, peers, et al.

Work Environment

The work environment characteristics described here are representative of those of a standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to noisy or dusty conditions.
• Exposure to chemicals and solvents.
• Exposure to mechanical, electrical, and/or other hazards.
• Must be able to travel up to 50% (most travel is planned well in advance).
• The position requires working independently, as well as part of a team.
• This position requires verbal and face-to-face contact with others daily.
• Frequent use of a computer is necessary.
• This position requires use of all general office equipment.