Telecommunications Representative I

Eskenazi Health; Indianapolis (IN); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Zusammenfassung

Eskenazi Health is seeking a Telecommunications Representative to manage critical hospital and emergency communications across the downtown campus and affiliated sites. You will activate urgent medical protocols, coordinate on-call notifications, and handle all switchboard operations to support patient care and safety.

Key duties include responding to Code Blue and Rapid Response alerts, messaging physicians, and maintaining system access and contact information across AMS, Epic, Amion and

Qualifikationen

• High school diploma or GED required.
• Minimum two years’ experience as a phone operator.

Aufgaben

• Operate switchboard and respond to urgent announcements.
• Send notifications for Stroke One, Stemi and other codes.
• Manage on-call schedules and messaging to physicians.
• Serve as disaster operations backup during power outages.
• Maintain hospital user accounts in AMS/ American Messaging Systems.

Kenntnisse

Emergency alerts activation

Switchboard operations

Disaster response coordination

Verbal and written communication

Ausbildung

High school diploma or GED

Tools

Epic

Amion

AMS

Everbridge

Jobbeschreibung

Select how often (in days) to receive an alert:

Q

Why Eskenazi Health?

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Employee Q&A

We asked Dawn, CEO - Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

We asked Dawn, CEO - Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Date: Oct 28, 2026

Location: Indianapolis, IN, US, 46202

Organization: HHC

Sub-Division:Hospital

Schedule:Full Time

Shift:Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Non-Exempt

Job Role Summary

The Telecommunications Representative manages critical hospital and emergency communications. Key responsibilities include Emergency & Medical Alerts: Activating urgent medical protocols (such as CodeRapid Responses, Stroke One, and STEMIs) and emergency notifications. Handling all switchboard operations and managing gate assistance calls. Coordinating on-call schedules and securely messaging physicians and staff using Epic and Amion systems. Disaster response: Serving as the back up disaster operations area for the Fifth Third building during a power outage.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values.
• Performs Switchboard, and responds immediately to Code Blue, Rapid Response, Code Orange and other urgent overhead announcements.
• Perform and responds immediately in sending out notification for Stroke One, Stemi, IR and Neuro IR
• Operates switchboard equipment to reply to incoming, outgoing, and interoffice calls.
• Performs clerical duties related to hospital communications services.
• Answers inquiries relevant to in-patient status and calls to hospital complex. Refers calls and takes/relays messages for staff members.
• Answers questions from callers according to policy, and exercises discretion when referring callers who are uncertain of the department that they need.
• Makes incidental update to the file of all medical services and key personnel as directed, including separate listings for residents.
• Answers inquiries from outside sources regarding inpatient medical status.
• All night operators maintain the file of daily medical services and key personnel in the computer system.
• Effective verbal and written communication skills required.
• Configures, provisions and maintains hospital user accounts within AMS/American Messaging Systems
• Keeps the on-call care giver list current for all inpatient and outpatient clinical areas.
• "Codes" require a special knowledge of alarm location and how to implement them accurately/immediately. Ensures all designated parties are notified and follows up to see that primary team has responded.
• Responds immediately to emergency medical 911 dispatch, asks vital questions, and provides instructions for emergency medical calls.
• Uses Eskenazi Health systems to provide callers with appointment information, patient location, and patient condition.
• Uses Share Point/Active Directory archival system for contact information for departments and clinics.
• Serves as Disaster location for Health Connections and Specialty Connections when Fifth Third Bank Building loses power.
• Maintains eHub intranet contact information for departments and clinics.
• Maintains Active Directory contact information for individuals, which feeds the eHub phone directory.
• Uses the Everbridge system to send emergency communications.
• Uses the Responder 5 system to send Code Blues.
• Performs Pager Management for individuals and group pagers, which includes creating pagers, deactivating pagers, exchanging pagers, setting up AMS Connect, and purchasing and returning pagers.

Job Requirements

• Completion of a high school education or equivalent (GED)
• Minimum two years’ experience as a phone operator

Accredited by The Joint Commission and named one of the nation’s 150 best places to work by Becker’s Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America’s best midsize employers’ Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care – Center of Excellence in Women’s Health, just to name a few.