Telecommunications Representative - Access - EHT

AtlantiCare; Egg Harbor Township (NJ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO

Insurance

Retirement plan

Disability

Life insurance

Tuition reimbursement

FSAs

Wellness program

Voluntary benefits

Job summary

AtlantiCare is seeking a Telecommunications Representative to handle in-coming and out-going calls for its regional campuses. You will provide prompt, courteous service, initiate codes, trauma alerts, and announce emergencies, while monitoring alarms and helping callers with the patient phone activation system.

Strong communication and ability to work under busy conditions are essential. Responsibilities include maintaining on-call schedules, assisting patients, and logging events in the code

Qualifications

• High School diploma or equivalent required.
• Prior experience preferred.
• Pleasant speaking voice and ability to work under busy conditions.

Responsibilities

• Inbound and outbound calls for Regional Medical Campuses and other AtlantiCare entities.
• Initiate codes, traumas, and announce emergencies; monitor alarms.
• Assist patients and instruct on patient phone activation system (UTC).
• Maintain on-call schedule book and assist with staff communications.
• Log events in the code book and support performance improvement efforts.

Skills

Courtesy

Customer service

Communication skills

Phone support

Education

High School diploma

Tools

Computers basics

Job description

Job Description

ATLANTICARE _____________________________________________ROLE DESCRIPTION POSITION SUMMARY The Telecommunications Representative processes in-coming and out-going calls for both Regional Medical Campuses in addition to directing callers for the other AtlantiCare entities. This position provides prompt and courteous service, while adhering to company/department procedures. The Telecommunications Representative are responsible for initiating all codes, traumas and announcing all emergencies such as MET calls and notifying the Stroke team. In addition, they are responsible for monitoring several alarm systems for the Mainland Campus, such as the fire panel, medical gas alarms, panic alarms and the Chempack alarm. They are required to notify and report to the proper people/authorities and log in our Code Book. The staff is also responsible for maintaining an on-call schedule book for various ARMC departments. The Telecommunication staff calls in the staff when requested by the appropriate person. The staff assists patients with their needs. They must be able to instruct and explain the patient phone activation process. Assist all customers that require personal assistance in either with the patient phone activation system (UTC) or dialing calls for them. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

QUALIFICATIONS EDUCATION: High School diploma or equivalent required. LICENSE/CERTIFICATION: EXPERIENCE: Prior experience preferred, but not required. Some knowledge of computers is helpful, basic knowledge of the keyboard. Must have pleasant speaking voice and be able to work under busy conditions.

PERFORMANCE EXPECTATIONS Demonstrates ability to appropriately and accurately process calls: Answers console promptly in accordance with departmental standards. Identifies themselves when answering the console by saying their name. Maintains a courteous and professional manner at all times. Keeps the caller informed of actions when not connected immediately. Assists all callers needing help in making calls. Instruct patients on how to activate their phone and the procedure for making calls. Able to instruct users on basic phone features. Follows the appropriate procedures for all codes, traumas and alarms: Answers emergency phone immediately. Pages event overhead and/or activates pagers before taking another call on console. Logs event in code book.

Shift Duties Day Shift: Performs daily test of trauma pagers. Print patient census from STAR. Write daily residents on appropriate marker board. Record TV/telephone repairs in the appropriate repair log. Follow correct procedure when calling in on-call personnel. Record all changes to the department on-call schedules correctly. Keep work area and equipment clean.

Evening Shift: Performs daily test of trauma pagers. Record TV/telephone repairs in the appropriate repair log. Follow correct procedure when calling in on-call personnel. Record all changes to the department on-call schedules correctly. Keep work area and equipment clean.

Night Shift: Record refrigerator temperature. Test emergency phones. Check alarm panels. Prepare daily on-call schedule. Follow correct procedure when calling in on-call personnel. Prepare meeting schedule. Review notes on marker boards and remove old information; clean weekly. Record TV/telephone repairs in the appropriate repair log. Keep work area and equipment clean.

Hospital and department values and objectives: Demonstrates the ability to be punctual and ready to work at designated time at start of shift and return from breaks. Adheres to the organizations attendance policy. Continuously follows appropriate procedures for lunch period, breaks and no smoking Policy Consistently uses own initiative to keep work area and equipment clean and neat. Hospital and department values and objectives Continuously cooperates with manager and adjusts schedule to help with staff shortages, Attend mandatory in-service programs and staff meetings. Consistently strives to be a productive member of the institution and always puts time to Good use. Consistently maintains a clean, well-groomed appearance and follows department policy.

Communications/Customer Service Continuously displays a courteous, helpful and professional attitude. Provides accurate information in a concise, timely informative manner. Places particular emphasis on patient confidentiality. Continuously uses discretion in discussing patient/hospital or department matters. Refrains from gossip Understands and practices the InfoShare values. Adheres to AtlantiCare and InfoShare Policies and Procedures. Performs other duties as assigned.

WORK ENVIRONMENT Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Must be able to sit in a confined area for eight hours shifts. Essential functions of this position are listed on the department specific Assessment and Evaluation Tool.

REPORTING RELATIONSHIP This position reports to the Telecommunications Director. The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Total Rewards at AtlantiCare

Benefits

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)


• Medical, Prescription Drug, Dental & Vision Insurance


• Retirement Plans with employer contributions


• Short-Term & Long-Term Disability Coverage


• Life & Accidental Death & Dismemberment Insurance


• Tuition Reimbursement to support your educational goals


• Flexible Spending Accounts (FSAs) for healthcare and dependent care


• Wellness Programs to help you thrive


• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer