Information Technology Tech I

AtlantiCare

Egg Harbor Township (NJ)

On-site

USD 34,000 - 52,000

Full time

8 days ago

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Benefits offered by this job

PTO

Health Insurance

Retirement Plans

Disability Coverage

Life Insurance

Tuition Reimbursement

FSAs

Wellness Programs

Voluntary Benefits

Job summary

AtlantiCare Information Technology Tech I supports and maintains in-house desktops, peripherals, and software. This role installs, diagnoses, repairs, upgrades, and trains end users, ensuring optimal workstation performance.

Shifts may include on-call coverage; strong customer service, teamwork, and adaptability are valued as part of AtlantiCare's IT department.

Qualifications

1–3 years of IT-related experience
Knowledge of commonly-used concepts, practices and procedures within IT
Strong analytical and problem solving skills; good verbal and written communication

Responsibilities

Install, diagnose, repair, maintain, and upgrade hardware, operating systems, and software.
Troubleshoot PC issues and provide end-user training.
Assist with on-call responsibilities and rotating shift coverage as needed.
Document hardware and software problems and resolutions.
Collaborate with IT team to meet performance goals.

Skills

Customer service

Analytical thinking

Communication skills

Teamwork

On-call flexibility

Education

High School Diploma or equivalent

A+ Certification or equivalent

Valid Driver's license

Microsoft Certified Solutions Associate (MCSA)

Job description

Information Technology Tech I

ATLANTICARE _____________________________________________ROLE DESCRIPTION POSITION SUMMARY The Information Technology Technician I, supports and maintains in-house computer systems desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, equipment, Operating Systems and software while ensuring optimal workstation performance. The Information Technology Tech I will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. This position may also require on-call responsibilities and rotational shift coverage (i.e. early and late shifts), depending on required organizational needs. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.

QUALIFICATIONS EDUCATION: High School Diploma or equivalent required. LICENSE/CERTIFICATION: A+ Certification or equivalent required either upon hire /transfer or within 1 year of hire/ transfer. Valid Drivers license required. Microsoft Certified Solutions Associate Certificate preferred. EXPERIENCE: 1 to 3 years of experience in an IT-related field required. Knowledge of commonly-used concepts, practices and procedures within an IT-related field required. Strong analytical and problem solving skills required. Strong verbal and written communication skills required. Must be customer service oriented and perform within AtlantiCares values, collaboration, and Adaptability/Initiatives. Previous experience in the healthcare field preferred. Help Desk or Technical Support experience preferred.

Performance Expectations

Works under regular supervision and is expected to seek guidance in unfamiliar situations.
Interacts with immediate colleagues.
May have some contact with customers, suppliers and partners.
Performs routine activities in a structured environment.
Requires assistance in resolving unexpected problems.
Utilizes basic functions, tools, applications, and processes.
Demonstrates a rational and organized approach to work.
Contributes to identifying own development opportunities.
Learns and applies new skills.
Follows organizational standards.
Has sufficient communication skills for effective dialogue with customers and peers.
Is able to work in a team.
Actively understands relevant legal, legislative, and policy issues as it relates to area of responsibility.
Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
Accurately documents instances of hardware and software failure, repair, installation, and removal.
Recommends, schedules, and performs PC, hardware, software and peripheral equipment improvements, upgrades, and repairs.
Works with end users to identify and deliver required PC service levels.
Liaises with, and provides limited training and support to, end users and staff on computer operation and other issues.
Installs, configures, tests, maintains, monitors, and troubleshoots end user workstation hardware, software, networked peripheral devices, and networking hardware products.
Where required, installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products.
Performs on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
Receives and responds to incoming calls, pages, and/or e-mails regarding PC and/or hardware, software problems.
Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Monitors and tests PC performance and provide PC performance statistics and reports.
Constructs, installs, and tests customized configurations based on various platforms and operating systems.
If necessary, liaises with third-party support and PC equipment vendors.
Actively identifies and pursues growth opportunities, within or outside of the current team.
Understands and practices the AtlantiCare values.
Adheres to AtlantiCare and AIT Policies and Procedures.
Follows and adheres to ITIL processes - Incident Management, Problem Management and Change Management.
Performs other duties as assigned.

WORKING CONDITIONS This position requires balancing, climbing, fingering, grasping, hearing, kneeling, reaching, reading, seeing, speaking, standing and stooping a majority of the time. The ability to carry, lift, push and pull up to 75 lbs. required. Occasional driving also required.

REPORTING RELATIONSHIP This position reports to department leadership. Essential functions for this position are identified by an asterisk *. The above statements reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Qualifications

EDUCATION: High School Diploma or equivalent required. LICENSE/CERTIFICATION: A+ Certification or equivalent required either upon hire /transfer or within 1 year of hire/ transfer. Valid Drivers license required. Microsoft Certified Solutions Associate Certificate preferred. EXPERIENCE: 1 to 3 years of experience in an IT-related field required. Knowledge of commonly-used concepts, practices and procedures within an IT-related field required. Strong analytical and problem solving skills required. Strong verbal and written communication skills required. Must be customer service oriented and perform within AtlantiCares values, collaboration, and Adaptability/Initiatives. Previous experience in the healthcare field preferred. Help Desk or Technical Support experience preferred.

Total Rewards at AtlantiCare

Generous Paid Time Off (PTO)
Medical, Prescription Drug, Dental & Vision Insurance
Retirement Plans with employer contributions
Short-Term & Long-Term Disability Coverage
Life & Accidental Death & Dismemberment Insurance
Tuition Reimbursement to support your educational goals
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Wellness Programs to help you thrive
Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer

Equal employment opportunity, including veterans and individuals with disabilities.

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