Support Coordinator - Center for Advanced Lung Disease - Full Time 8 Hour Days (Non-Exempt) (Union)

Keck Medicine of USC; Los Angeles (CA); On-site; USD 28,929 - 48,711; Full time

Job summary

A major healthcare provider in California seeks an individual to coordinate outpatient flow, ensuring patient satisfaction and clinic operations. Responsibilities include patient scheduling, providing customer service, and assisting with clinical tasks. Required qualifications include a high school diploma, proficiency in English communication, and familiarity with computers. Preferred candidates will have a bachelor's degree and experience in healthcare. The position offers an hourly rate of $21.00 - $35.36.

Qualifications

• High school diploma required.
• Excellent communication skills in English.
• Must be comfortable with computers.
• Knowledge of medical terminology is preferred.
• 3 years experience in a healthcare setting is ideal.

Responsibilities

• Coordinate patient scheduling and multi-specialty services.
• Provide excellent customer service to patients and families.
• Prepare patients for examinations and record vital signs.
• Assist physicians with exams and ensure orders are implemented.

Skills

Excellent communication skills

Customer service

Flexibility

Ability to work independently

Education

High school or equivalent

Bachelor's degree in a related field

Tools

IDX

Cerner

PBAR

Scheduling software

Job description

As a part of the Ambulatory clinic, provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management.

Essential Duties

• Clerical: Has thorough understanding and expertise in the use of computer systems, e.g. Cerner and GE Centricity Business. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician and multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24 hours per department protocol.
• Patient Customer Service: Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patient and caregivers, and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to: scheduling, paperwork, and follow-up appointments. Works independently under limited supervision, takes initiative, deals effectively with constant change and willingly accepts responsibility. Completes a financial risk assessment and as indicated, provides assistance to patient/families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others such as designated admitting representative. Provides estimate of patient liabilities to patients, physician and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co‑insurance, deposits, or prior account balances. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.
• Teamwork/Collaboration: Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Possesses ability to work independently and in a team setting. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Is involved with and keeps abreast of changes within the USC healthcare system.
• Clinical: Prepares patients for examinations. Obtains and records vital signs. Assists the physician with exams and procedures. Ensures that physician orders for medications and treatments are implemented by the appropriate staff. Records patient information in chart/EHR. Determines patient care needs and directs patients accordingly.
• Performs other related duties as assigned.

Required Qualifications

• High school or equivalent.
• Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Must be comfortable with computers.

Preferred Qualifications

• Bachelor's degree in a related field.
• 3 years experience in a healthcare setting.
• Knowledge of medical terminology.
• In-depth knowledge of all insurance types.
• Familiarity with word processing, IDX, Cerner, PBAR and scheduling software.

Required Licenses/Certifications

• Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).

The hourly rate range for this position is $21.00 - $35.36. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.