Telecommunications Operator – Access Center – Per Diem 8 Hour Rotating Shift (Non-Exempt) (Non-Union)

University of Southern California; Los Angeles (CA); In loco; USD 30.000 - 48.000; Tempo pieno

Descrizione del lavoro

University of Southern California seeks a Telecommunications Operator to provide voice, paging, and emergency communication for the hospital and affiliated locations. The role involves directing calls, handling emergencies, logging messages, and maintaining schedules with strict confidentiality.

Required are a high school diploma, strong communication skills, and proficiency with Word and Excel. The position is full-time in Los Angeles, with a range of duties across USC/Norris and USC University

Competenze

• High school or equivalent.
• Proficient verbal and written communication skills.
• Capable of communicating with all levels of employee-administrative to staff.
• Proficient in Microsoft Software (Word and Excel).

Mansioni

• Direct incoming and outgoing calls.
• Process code emergencies via alarm panel or person to person.
• Process messages in SDC IntelliDesk to protect doctor/patient confidentiality.
• Maintain and update department schedules.
• Update doctor and staff contact information while maintaining confidentiality.
• Provide warm, courteous, professional call handling.
• Maintain accuracy in message taking and relaying information.
• Remain professional with irate callers.
• Assist staff and patients with call processing concerns.
• Comply with JCAHO requirements in Telecommunications.
• Monitor alarm panels at USC University Hospital and Norris.
• Compile call logs from SDC IntelliDesk.
• Assist with conference calls for medical staff.
• Prioritize tasks and adapt to changing technology.
• Ensure overhead paging is clear and professional.
• Maintain up-to-date medical staff coverage information.
• Maintain employee conduct per policy.
• Basic typing and Microsoft Word skills.
• Work a full 40-hour week on a set shift.
• Work independently and in a team.
• Take on new challenges and perform other duties.

Conoscenze

Verbal communication

Written communication

MS Word

MS Excel

Formazione

High school diploma or equivalent

Descrizione del lavoro

To provide voice, paging and emergency communication for the organization, business partners, and community served for the hospital.

Essential Duties

• Demonstrates competency in the quality of work and knowledge of the job pertinent to the functioning of a Telecommunications Operator
• Assist in the process of directing incoming and outgoing calls.
• Assist in proper processing of all code emergencies upon request via alarm panel or person to person.
• Assist in proper processing of all messages taken that are stored within the SDC IntelliDesk Call Processing System, at USC/Norris and USC/ University Hospitals to insure doctor / patient confidentiality.
• Assist in ensuring that all schedules housed within the Telecommunications department are kept up to date and readily accessed when needed.
• Assist in proper processing of all doctor and staff contact information and makes sure it is kept up to date and kept within the confines of the department.
• Maintains warm, courteous and professional behavior while conducting call processing procedures.
• Maintains consistent accuracy in message taking and the relaying of given information.
• Maintains a cooperative demeanor with irate callers and maintains the utmost of professionalism.
• Assists with staff and patient call processing concerns with the utmost of professionalism.
• Demonstrates compliance to JCAHO requirements that are enforced by Telecommunications management.
• Monitors 23 alarm panels (USC/ University Hospital) and 6 alarm panels and (USC/Norris Cancer Hospital).
• Compiles call log information, pulling necessary data from SDC/ IntelliDesk at USC/Norris and USC/University Hospitals upon request.
• Assists with processing of conference calls for medical and hospital support staff.
• Effective prioritization of tasks, allocation of time and ability to adapt in a changing technological environment.
• Ensures all request for overhead paging are announced with clear and concise professionalism.
• Ensures current information is available on all medical staff and their coverage for the time they are away.
• Respectful and courteous at all times with professionalism in accordance to employee conduct policy.
• Basic typing and computer experience especially Microsoft Word.
• Works a consistent 40 hour week as a full-time employee an a set shift.
• Can work independently as well as part of a team.
• Always willing to take on new challenges and projects.
• Performs other duties as assigned.

Required Qualifications

• High school or equivalent
• Proficient verbal and written communication skills
• Capable of communicating with all levels of employee-administrative to staff
• Proficient in Microsoft Software (Word and Excel)

Preferred Qualifications

• Experience in health care industry

Required Licenses/Certifications

• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.

The hourly rate range for this position is $22.00 - $35.55. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$155329.htmld

Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings.

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