Telecommunications & Operations Technician

Colonial Group; Cheshire (CT); On-site; USD 41,000 - 44,000; Full time

Job summary

Colonial Group is seeking a Telecommunications & Operations Technician to assist in implementing new telecom and network systems and to support daily operations for AS400 and mobile devices. You will help with inventory, ticketing, and documentation, and provide training as needed.

The role involves installation, troubleshooting, and back-up support for voice and data networks, with a focus on AS400 replication monitoring and system access management.

Qualifications

• Proficient knowledge of AS400, Itera Replication, and related systems.
• Bachelor's degree in Computer Science or related field.
• Proficiency in English (written and verbal).
• AS400 experience 1–3 years preferred.

Responsibilities

• Install and troubleshoot telecom and network hardware/software.
• Support voice communications, including contact center.
• Install and cabling of workstations as needed.
• Provide back-up support for phone and network issues.
• Monitor AS400 Itera replication; manage user access and vendor tickets.
• Maintain telecom inventory and general support documentation for LAN/WAN, Wireless, Routers.

Skills

Physical abilities

Communication

Organizational skills

Team-oriented

Quality assurance

Safety culture

Education

Bachelor's degree in Computer Science or related field

Tools

AS400

Itera Replication

Microsoft Office

Job description

Position Overview:

As a Telecommunications & Operations Technician, you will be responsible for assisting in the implementation of new, and the daily support and documentation of existing Telecomm/Network and AS400 systems. The position also includes support of Mobile devices & provides phone training as needed. Conducts and maintains physical inventory of cell / phone systems, troubleshoot and place repair tickets and ensure the overall network equipment is performing efficiently. Oversee the AS400 replication monitoring and making changes as needed. Installation and maintenance of software as needed to support the purchased network equipment and AS400 applications.

RESPONSIBILITIES:

• Support troubleshooting and problem resolution along with the installation of approved purchase of telecom & network hardware and software


• Supports with voice communications- including the contact center


• Provide some installations and cabling of workstations as needed


• Provide support and troubleshooting on phone and network issues serving as a back up


• Monitoring AS400 Itera replication, load PTF’s, manage user system access, work with system messages, service line printers, placing vendor trouble tickets and serves as backup to AS400 Manager


• Maintain the Telecomm inventory records and assist in maintaining documentation for general support procedures for LAN/WAN, Wireless, Routers etc


• Maintain cell phones and data cards – adding changes and deletes


• Provide support for Zebra and other handheld devices which are managed by Soti MDM


• Perform other duties as assigned by leadership

Schedule:

• Monday – Friday


• Standard Business Hours

Compensation:

• $30.00 per hour

Environment:

• Office – approx. 65F – 75F

Experience:

• Preferred: One (1) – three (3) years AS400 experience


• Preferred: Bachelors Degree in Computer Science or related field experience

• Preferred: Proficient Knowledge of technological systems such as but not limited to: Microsoft Office, AS400, Itera Replication

• Preferred: Proficiency in English (written and verbal) to effectively communicate with associates and leadership

Skills:

• Physical abilities: Ability to stand, walk and sit throughout your day; Walking on a variety of flooring such as carpet, concrete, tile etc;


• Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis


• Organizational Skills: Ability to prioritize and meet deadlines; project management


• Working in a team based environment: Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality


• Quality: Maintain integrity and high standards from all perspectives


• Safety Culture: Maintain and drive safety policies to all associates; driving for accountability of safe practicesthroughout shift