Telecommunications Officer

Ball State University; Muncie (IN); On-site; USD 26,000 - 29,000; Full time

Job summary

Ball State University seeks a full-time Telecommunications Officer to support the Public Safety Department. You will answer 911 and campus lines, relay information to officers, and monitor field safety while calls are active.

Responsibilities include operating IDACS/NCIC systems, CCTV and alarms, and coordinating with outside public safety agencies. A valid license and ongoing certification training are required.

Qualifications

• Up to eighteen months of education beyond high school or equivalent.
• Three months or more in police, fire, or other communications services (hotline, dispatch), or related experience.
• Must have valid driver's license and be insurable under the university's auto fleet policy.
• Must attain State IDACS certification within 6 months and maintain that certification with renewal annually.

Responsibilities

• Receive all telephone calls (911, 5-1111 or other lines) for assistance and communicate them to officers.
• Maintain communications with officers in the field and monitor their safety.
• Enter information regarding dispatched calls in the CAD/records system.

Skills

Dispatch operations

Emergency communications

Public safety systems

Education

Some college coursework or equivalent

Tools

IDACS/NCIC

ARMS CAD

New World

CJIS security logs

Job description

## Telecommunications OfficerApply: Ball State University: Full time: Posted Today: End Date: October 14, 2026 (13 days left to apply): R-03353**Position Title:** Telecommunications Officer **Salary Grade:**Staff 10A**Compensation:**$19.20 - 20.75**Department:**Public Safety\\_G**Start Date:**11/02/2026**About this opportunity:**Ball State University is seeking a full time Telecommunications Officer to assist the Department of Public Safety.Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.**What you'll do and what you'll bring:**## **Position Function**Serve the public and facilitate the Department of Public Safety’s response to the public’s call for service; monitor the safety and well-being of officers in the field; respond to emergency and non-emergency situations. ## Duties and Responsibilities:Receive all telephone calls (911, 5-1111 or other lines routed to the Ball State Police Department as required) for assistance and/or service from the public and communicate those calls to the police officers and parking enforcement officers in the field; maintain communications with officers in the field for purpose of monitoring their personal safety while on the call; enter all information regarding dispatched calls and encountered subjects (Jackets for individuals and businesses) in the computer aided dispatch/records system.Maintain telephone and radio communications with other public service agencies in the area (Muncie Police, Delaware County Police, Indiana State Police, Indiana State Excise Police, Muncie Fire Department, Delaware County EMS/paramedics; IU Health Ball Memorial Hospital police, and area wrecker/tow service companies); monitor and communicate with the public via all campus emergency phones on campus grounds and within campus elevators.Conduct electronic communications/transactions with the state and federal system (IDACS/NCIC) where there exists lawful probable cause for the transaction; includes determine valid drivers, licensed vehicles, wanted persons, criminal histories, stolen items, etc.; maintain proficiency in IDACS and NCIC rules and regulations.Monitor the university’s JC85/Metasys alarm systems; includes burglar and/or intrusion alarms, personal/office threat alarms, fire/smoke detector alarms, building water, temperature, armed intruder and call boxes; monitor closed circuit surveillance cameras in university parking lots; monitor weather for activation of weather siren as needed; serve as the first line of activation for emergencies requiring use of the RAVE mass notification system; monitor PDDISPATCH email for CSA reports and coordinate necessary response.Monitor police department building surveillance and electronic door access; greet walk-in public during non-business hours; facilitate and review (on-line only parking payments during non-business hours) fine payments to accommodate boots/boot release and tows; Monitor security of building via use of CJIS security log requirements.Perform specialized duties and be responsible for unique specialty areas/duties such as serving as IDACS coordinator/assistant coordinator/operator, serving as EMD certified instructor/operator ensuring proper certifications and protocols as necessary; reporting observed console, car and portable radio needed maintenance; training new dispatch officers; provide New World information as necessary from the Delaware County New World system; monitor and make recommendations regarding the development of information in the ARMS CAD system and serving as the primary contact during the shift for ARMS.Serve as backup for City/County 911 overflow calls.Provide call data research for agency and BSU administration as necessary; provide supplemental information for police reports as needed.Maintain/monitor trespass warnings for the university; enter/monitor BOLO file in CAD.Work security assignments at special events (commencement, ball games, concerts, etc.) as required or requested.Perform other related duties as assigned.Maintain regular and predictable attendance. **Minimum Qualifications**Up to eighteen months of education beyond high school or equivalent. Three months or more in police, fire, or other communications services (hotline, dispatch), or related experience. Must have valid driver's license and be insurable under the university's auto fleet policy. Must attain State IDACS certification within 6 months and maintain that certification with renewal annually. Must complete division training within six months of employment. Must have easily understood speaking voice and ability to remain calm during emergency situations. Must be able to achieve and maintain necessary certifications.