Telecommunications Officer

The available sources do not contain information about the verified current official company name for apply.joinfmpd.com; Fort Mill (SC); On-site; USD 46,508 - 72,079; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Tuition reimbursement

Paid time off

Flexible spending account

Job summary

The Fort Mill Police Department is seeking a full-time Telecommunications Officer to work in Fort Mill, SC. This position is crucial as you will be the first point of contact in emergencies, handling calls and dispatching responders effectively.

Candidates should have a high school diploma and relevant experience in emergency dispatch is preferred. The role comes with a competitive salary ranging from $46,508 to $72,079, depending on experience, along with a comprehensive benefits package.

Qualifications

• Minimum one year of relevant work experience or equivalent.
• Ability to obtain NCIC and SCCJA certifications.
• Experience with emergency dispatch preferred.

Responsibilities

• Receive and dispatch radio communications for emergencies.
• Manage incoming calls from the public and safety agencies.
• Update NCIC database as directed.
• Run criminal checks and maintain department files.
• Make rapid decisions in high-pressure situations.

Skills

Calm and composed under pressure

Strong multitasking ability

Excellent oral communication skills

Excellent written communication skills

Strong interpersonal skills

Public relations skills

Education

High school diploma or equivalent

Specialized telecommunications training

NCIC certification

SCCJA Basic Telecommunications certification

Job description

Description

This is a full-time, on-site role for a Telecommunications Officer located in Fort Mill, SC. As a TCO with FMPD, you are the critical first point of contact in an emergency, receiving calls, dispatching responders, and keeping officers and the public safe through fast, accurate communication.

Key Responsibilities

• Receive, monitor, and dispatch radio communications for emergency and non-emergency situations.
• Answer and screen incoming calls from the public and other public safety agencies; categorize, prioritize, and dispatch appropriate responders.
• Enter, update, and delete information in the NCIC database as directed.
• Run criminal and driver history checks as requested by officers in the field.
• Enter and update departmental data; maintain department files and retrieve information for Police Officers as needed.
• Make rapid, sound decisions in high-pressure and life-threatening situations.
• Perform additional duties as assigned in support of FMPD's mission.

Skills, Knowledge and Expertise

What we Expect from You (Qualifications)

• Minimum: high school diploma or equivalent; specialized telecommunications or emergency dispatch training is preferred.
• Experience: approximately 1-2 years of relevant work, internship/apprenticeship, or equivalent combination of education and training.
• Possession of or ability to readily obtain NCIC certification.
• Possession of or ability to readily obtain SCCJA Basic Telecommunications certification.
• Calm and composed under pressure with strong multitasking ability.
• Excellent oral and written communication skills.
• Strong interpersonal and public relations skills.

Physical and Work Requirements

• Work is typically performed while sitting at a desk or console.
• Intermittent sitting, standing, bending, crouching, or stooping.
• Occasional lifting of light objects.
• Use of equipment requiring a high degree of dexterity.
• Ability to distinguish between shades of color.
• Extended shifts including nights, weekends, and holidays.

Benefits

Why Join FMPD? What's In It For You

A chance to serve a fast-growing, community-oriented police department that invests in training, equipment, and your career growth.

Competitive salary within the $46,508-$72,079 range, commensurate with your background.

Comprehensive benefits include:

• Lateral Transfers: Earn up to 3% of pay grade minimum per year of verified experience
• 401(k)
• 401(k) matching
• 457(b) and Roth 457(b) Retirement Plans
• State Pension SCRS
• Military leave
• Paid time off
• Floating holidays
• Employee assistance program (EAP)
• Flexible spending account
• Health Savings Account
• Parental Leave
• Tuition Reimbursement
• Education Incentives
• Retention Bonuses
• Employee Referral
• Holidays
• Bereavement Leave

Insurance at No Cost for Town Employee

• Health Insurance
• Long-term/short-term disability insurance
• Dental insurance
• Vision insurance
• Life insurance

The Fort Mill Police Department is a progressive and professional full-service law enforcement agency that currently employs 85 sworn officers as well as 15 civilian staff. Our goal is to make Fort Mill the safest town in South Carolina and to do that we employ a community-oriented policing strategy.

The mission of the Fort Mill Police Department is to enhance quality of life for our citizens and to reduce crime within the community. To do that, we will work in true partnership with our fellow citizens through a commitment in all facets of law enforcement service.