Telecommunications Installation Techinician

MaineGuide; Portland, Northern (ME, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible schedule

On-the-job training

Opportunities for advancement

Paid time off

Paid training

Professional development assistance

Criminal record welcome

Job summary

MaineGuide is seeking a Telecommunications Service Technician / Installer to install, configure, and maintain telecom systems for residential and commercial clients. Expect hands-on field work, site surveys, and customer-facing support in a fast-paced environment.

You will install network equipment, test systems, and document changes while adhering to safety standards and schedules. Training and opportunities for advancement are available.

Qualifications

• Experience in telecommunications or low-voltage industry.
• Understanding of electrical and mechanical principles for low-voltage/telecom systems.
• Proficiency in basic IP networking (addressing, routing, config of devices).
• Familiarity with telephone/VoIP hardware.
• Ability to read diagrams and installation plans.
• Safe use of hand and power tools.

Responsibilities

• Install and configure telecommunication systems including network equipment and low-voltage wiring.
• Perform site surveys to assess requirements and plan cable routes.
• Test, troubleshoot, and validate installed systems for full functionality and proper connectivity.
• Diagnose and resolve issues in network performance, wiring, and hardware.
• Provide on-site and remote customer support, explaining operations clearly.

Skills

Service Technician

Installer

Low-voltage systems

Networking basics

Customer communication

Job description

As a Telecommunications Service Technician / Installer, you will play a key role in delivering and supporting telecommunication services for our clients. You will be responsible for installing, configuring, and maintaining a variety of systems while providing outstanding customer service on-site.

Key Responsibilities

• Install and configure telecommunication systems, including network equipment, cabling, and low-voltage wiring in residential and commercial environments
• Perform site surveys to assess installation requirements, verify existing infrastructure, and plan efficient cable routes
• Use a variety of hand and power tools (e.g., punch-down tools, crimpers, testers, drills) to complete clean, safe, and professional installations
• Test, troubleshoot, and validate installed systems to ensure full functionality, proper connectivity, and adherence to specifications
• Diagnose and resolve issues related to network performance, wiring faults, hardware failures, and configuration errors
• Provide on-site and remote technical support to customers, explaining system operation, basic maintenance, and best practices in clear, non-technical language
• Document work performed, including installation notes, test results, equipment used, and any changes made to existing systems
• Collaborate with project managers and team members to plan and coordinate installation schedules, ensuring projects are completed safely, on time, and within scope
• Follow all safety protocols and industry standards related to low-voltage work, ladder use, and tool handling
• Maintain a clean and organized workspace, must have a pick up truck or utility van. RLC will provide inventory of tools and materials

Qualifications & Requirements

• Previous experience as a Service Technician, Installer, or similar role in the telecommunications or low-voltage industry (strongly preferred)
• Solid understanding of electrical and mechanical principles as they apply to low-voltage and telecom systems
• Proficiency in computer networking, including basic IP addressing, routing, and configuration of network devices (routers, switches, access points)
• Familiarity with telephone systems, VoIP equipment, and related hardware
• Ability to read and interpret technical diagrams, wiring schematics, and installation plans
• Skilled in the safe and effective use of hand tools and basic power tools
• Strong problem-solving and analytical skills for identifying root causes and implementing practical solutions
• High attention to detail to ensure accurate terminations, labeling, and system configuration
• Ability to work independently in the field as well as collaboratively within a small team
• Clear and professional communication skills for interacting with customers, explaining technical concepts, and documenting work
• Reliable transportation and a valid driver’s license, if field work and travel between sites are required
• Ability to lift, carry, and maneuver equipment and materials as needed, and to work on ladders or in tight spaces when required

Job Types

Full-time, Contract

Benefits

• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• People with a criminal record are encouraged to apply

Shift availability

• Day Shift M-F, 8am - 5pm

Work Location

In person