Installation Tech IV

TrueNet Communications, a 1Finity Company; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

TrueNet Communications, a 1Finity Company, is seeking an Installation Technician based in Richmond, Virginia. The role involves installing and maintaining integrated voice and data systems, along with structured cabling technologies. Candidates should have a strong mechanical aptitude, excellent problem-solving skills, and substantial experience in telecommunications.

The successful applicant will be responsible for managing projects, ensuring quality installations, and coordinating tasks with clients and team members. A high school diploma or GED and vocational training is required, along with 6 years of relevant experience.

Qualifications

• 6+ years of telecommunication training and/or experience.
• Exceptional ability in telephony beyond standard installation.
• Must pass a drug screen and criminal background check.

Responsibilities

• Install and maintain structured cabling and telecommunication systems.
• Manage project timelines and coordinate with clients and vendors.
• Perform quality assurance checks on installations.

Skills

Technical proficiency in structured cabling

Mechanical aptitude

Problem-solving ability

Intermediate Microsoft Office skills

Strong interpersonal communication

Education

High school diploma or GED

Vocational/Technical Business School

Job description

The Installation Technician is responsible for structured cabling, installation of total integrated voice and data systems, networks, and wireless. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions

• Has technical proficiency of structured cabling, installation of total integrated voice and data systems, key systems, networks, and wireless.
• Completes any additions, removals, changes, upgrades and maintenance to service contracts.
• Performs installations and maintenance of equipment.
• Performs engineering of new projects.
• Performs installation and maintenance of equipment installations, central office equipment including iron work, AC, transport equipment, and all infrastructures; occasionally performs outside plant installation.
• Manages inventory of assigned tools.
• Ensures all assigned tools are current on calibration.
• Submits ECR or Red Line for any change that would alter work items, assignments, and/or specifications.
• Is proficient in writing and presenting a method of procedure for our customers’ approval.
• Stages all equipment and inventorying material for accuracy.
• Assigns specific tasks to subordinates and monitors their work ethics for efficiency, quality, and safety.
• Responsible for the accuracy in the installation of each and all types of equipment installed.
• Performs a test for completeness or wiring to ensure all is installed correctly.
• Coordinates the timely procedures of doing a power cut with the customer within the maintenance window.
• Responsible for the accuracy of all final paperwork required and turned over to the customer in a timely manner.
• Responsible for the start and completion of each project, which must result in a quality, on time, profitable product that is presented to our customer.
• Completes quality assurance procedures and checks the final products for errors.
• Ensures the safety, quality, and efficiencies of the crew.
• Interfaces with customer contacts on projects and work orders.
• Interfaces with the end user (contact person) and coordinates with other vendors for each project when required by the customer.
• Provides technical support for customer contacts and technicians on request.
• Attends project planning and progress meetings with or without the customer contacts assigned.
• Understands, adheres to, and promotes the Environmental, Health & Safety policies of all Telecommunication standards.
• Other duties as required.

Additional Expectations

• Construction work is project-driven and may vary in availability based on client demand and workload. When role-specific assignments are not available, employees may be required to perform other related duties within the construction or telecommunications field. These duties may include, but are not limited to, ground support, site preparation, equipment maintenance, warehouse support, or assisting with other company projects as assigned.

Education and/or Experience

• High school diploma or GED required.
• Vocational/Technical Business School Desired.
• Minimum of 6 years telecommunication training and/or experience.
• Must have demonstrated proficiency and profitability at the Technician III level.
• Must have exceptional ability in the telephony that is outside the general parameters of installation and technical expertise.
• Ability to think critically and problem solve.
• Must be able to handle confidential/sensitive information with discretion and good judgement.
• Must be mechanically inclined and have a strong mechanical aptitude.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral and written communications skills.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Physical Demands

• Prolonged standing.
• Climbing of stairs, ladders, and/or scaffolds.
• Carrying of loads up and down stairs. Reaching and/or grasping.
• Stooping, kneeling, walking, bending, crawling, and crouching.
• Carrying, pushing and/or pulling.
• Finger and wrist dexterity and hand/eye coordination.
• Heavy physical effort (usually lifting/moving up to 70 pounds).
• Ability to effectively communicate with employees, management, peers, etc.

Work Environment

• Exposure to noisy or dusty conditions.
• Exposure to chemicals and solvents.
• Exposure to mechanical, electrical, and/or other hazards.
• Must be able to travel up to 50% (most travel is planned well in advance).
• The position requires working independently, as well as part of a team.
• This position requires verbal and face-to-face contact with others daily.
• Frequent use of a computer is necessary.
• This position requires use of all general office equipment.