Telecommunications Engineer Sr - Washington DC

VetJobs

Washington (District of Columbia)

On-site

USD 100,000 - 140,000

Full time

30 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

All Native Group in Washington, DC is seeking a Senior Telecommunications Engineer to join our EIS Support Team. You will manage circuit provisioning orders, coordinate with carriers, and ensure timely delivery of data and voice services.

The role requires extensive experience in MAC processes, vendor coordination, and strong problem-solving abilities in a fast-paced environment. Ideal candidates will have a BS in Telecommunications or Business Administration and be proficient with MS Office,

Qualifications

Eight years of relevant experience required.
Experience provisioning Voice and Data Telecommunication Circuit Order/Implementations Services.
Background in MAC (Move, Add and Change) day-to-day environment.
Knowledge of Ethernet optical and electrical LAN and WAN hand-off types.
Experience with use of data analysis to identify root causes to solve and mitigate issues.
Ability to resolve complex issues.
Meticulous attention to detail.
Strong oral and written communications skills.

Responsibilities

Manage and track Telecom Service Request (TSR) circuit order and disconnect requests.
Review and validate circuit order requests and specifications from Network Data and Voice Engineers.
Write quote requests, submit orders to Telecom Carriers and track order status.
Assist with all aspects of circuit order implementation.
Process all New circuit orders, MACDs and Disconnect circuit orders for Data and Voice services.
Review engineering specifications and provide timely updates to customers.
Work with Project Managers on large-scale Enterprise deployments.

Skills

Customer-focused

Communication skills

Problem-solving

Team collaboration

Time management

Multitasking

Attention to detail

Analytical thinking

Education

BS in Telecommunications or Business Administration

Technical training in telecom

Tools

MS Office

Excel

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience,

Summary

All Native Group are seeking a Telecommunications Engineer -Senior-Level to join our team in Washington, DC. You will support our EIS Support Team with Circuit Provisioning functions. This department manages all domestic Voice and Data Telecommunication Circuit Provisioning Order/ Implementations Services. This position requires an individual to be customer focused, technically skilled, self-motivated, and can work with internal groups to ensure optimal service implementations.

Essential Functions

Manage and track Telecom Service Request (TSR) circuit order and disconnect requests. This includes reviewing and validating circuit order requests and specifications from Network Data and Voice Engineers, writing quote request, submitting orders to Telecom Carriers and tracking order status. Assist with all aspects of circuit order implementation.

Process all New circuit orders, MACDs and Disconnect circuit orders for Data and Voice services from various Telecom Carriers, such as Layer 2 Switched Ethernet, Layer 3 VPNS//MPLS Switched Ethernet, Internet(IPS) and SIP Trunks.

Responsible for reviewing and approving all technical specifications for circuit order.

Track order status and provide timely and accurate updates to customers.

Work closely with Project Managers on large scale Enterprise deployments to meet customer’s unique requirements.

Work closely with Data Network Engineers and Voice Engineers, reviewing engineering specifications.

Utilize Telco Carrier’s online portals to process orders and obtain accurate and timely service order completion notices.

Answer customer calls for queries regarding order status activities.

Update internal systems with circuit and service detail information for all orders.

Provide high quality customer service and timely product delivery.

Serve as the primary point of contact for all internal customer expectations and telco vendor escalations to complete each order within the standard intervals or better.

Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between internal customers and telco vendors. Detailed knowledge of Telco Carrier’s and internal order processes for all products and services to obtain accurate and timely service order completion notices.

Excellent problem solving and troubleshooting skills.

Demonstrated use of good judgment and decision-making skills.

Attention to detail and accuracy.

Competencies

Must be willing and able to learn and retain information.
Must be able to work independently and in team environments.
Good oral and written communication skills

Supervisory Responsibility

Will not be required for this position.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Auto req ID

482312BR

Minimum Education Required

Bachelors

Additional Qualifications/Responsibilities

Physical Demands

The preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements.

The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on-site investigation of facilities, project sites and building systems in a variety of climates, site locations, and working conditions.

Position Type/Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 6:00 a.m. to 5p.m. Evening and weekend hours required, as required by business need.

Travel

N/A

Experience

A minimum of eight (8) years’ relevant experience is required for this position
Experience in provisioning Voice and Data Telecommunication Circuit Order/Implementations Services.
Background in M-A-C (Move, Add and Change) day-to-day environment.
Knowledge of Ethernet optical and electrical LAN and WAN hand-off types.
Experience with use of data analysis to identify root causes to solve and mitigate issues.
Ability to resolve complex issues.
Meticulous attention to detail.
Team collaborator.
Proficiency with MS Office, especially Microsoft Excel.
Strong organizational and time management skills.
Excellent oral and written communications skills.
Strong analytical and problem-solving skills.
Ability to multitask in a high paced environment.
Ability to develop, brief and lead customer-requested training and briefings.