Telecommunications Coordinator

Comal Independent School District; New Braunfels (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Comal Independent School District seeks an experienced Telecommunications Administrator to maintain the district's telecom systems, troubleshoot issues, and supervise staff in installing equipment. Responsibilities include VOIP programming, Erate form administration, and end-user support.

The role requires a Bachelor's degree in technology or related field and at least three years of telecom/IT experience; a degree may substitute for experience.

Qualifications

• Bachelor's degree in technology or related field required.
• Three years of related telecommunications or computer experience required; degree may substitute.
• Experience with Erate funding applications is preferred.
• Valid Texas Driver’s License by start date.
• Personal cell phone required for district business.

Responsibilities

• Administers, maintains, and troubleshoots telecom equipment and related software.
• Supervises telecom/data technicians for installation and wiring of campus telecom/data equipment.
• Files Erate forms for discounts on telecommunications services and internet access.
• Handles Helpdesk requests related to phones, voicemail, and repairs.
• Communicates with vendors, negotiates contracts and manages billing issues.
• Ensures invoice accuracy and prompt payment for telecommunications services.
• Provides training and technical assistance to end-users.
• Maintains records and retention schedules for department records.
• Performs additional duties as assigned.

Skills

Verbal & written communication

Education

Bachelor's degree in technology or related field

Tools

Cisco Unified Communications Manager

Unity Connection

InformaCast

Unified Call Center Manager

Job description

Primary Purpose

Maintains the effective operation of the district’s telecommunications systems and troubleshoots and resolves telecommunication issues. Arranges service and installation of equipment and supervises personnel in support of these operations. Programs dial plans, databases, and advanced features for the VOIP system and supporting programs as needed. Responsible for the administration, filing and maintenance of all Schools and Libraries Program Erate forms for all district telecommunication services.

Education / Certification

• Bachelor’s degree in technology or related field is required.
• Three years of related experience or evidence of appropriate telecommunications /computer skills can be substituted for the Bachelor’s Degree.

Special Knowledge / Skills

• Ability to concentrate and communicate effectively (verbally and written).

Experience / Other Requirements

• Three years of related telecommunications / computer experience is required.
• A Bachelor’s degree in technology or related field can be substituted for the required experience.
• Experience with Cisco Unified Communications Manager VOIP telecommunications equipment, Unity Connection Emergency Responder, InformaCast, Unified Call Center Manager.
• Experience in Schools and Libraries Program for applying for Erate funding.
• Personal cell phone is required to handle district related business, including after hours, or when away from the office on district business.
• Valid Texas Driver’s License or the ability to obtain one by the first date of employment.

Major Responsibilities And Duties

• Administers, maintains, and troubleshoots telecommunications equipment, voice mail, emergency services, and various application software products as required by the district.
• Supervises telecom/data technicians for installation of campus telecom/data equipment, fiber, wiring of network and cable circuits.
• Administers and files all Schools and Libraries Program Erate forms required for Erate discounts for telecommunications services, Internet access, and internal connections.
• Responsible for all Helpdesk requests related to phones, voicemail, phone repairs, replacement of phones and all related troubleshooting.
• Communicates with vendors, suppliers, and consultants regarding telecommunications equipment and systems, monitors contracts and maintenance agreements, and negotiates vendor contracts as well as billing issues.
• Responsible for validating the accuracy of all invoices related to telecommunications equipment and services. Ensures prompt payment of telecommunications invoices.
• Provides information, training, and technical assistance to end-users regarding the use of telecommunications equipment and systems and assists in troubleshooting for end users.
• Maintains skill in oral and written communications, explain procedures, techniques, and answer questions in a clear logical manner.
• Responsible for properly maintaining district records, adhering to all policies set forth by the district for records maintenance and learning the records retention schedule for department records.
• Performs additional duties as assigned.

Supervisory Responsibilities

Supervises and evaluates the performance of telecommunications staff.

Equipment Used

Personal computer, telephone equipment and all other standard office equipment.