Telecommunications Analyst, Senior

General Dynamics Information Technology; Alexandria (VA); On-site; USD 55,000 - 85,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Video Teleconference Technician to support government-scale video teleconferencing, ensuring reliable classified and unclassified sessions and enabling command-and-control operations.

You will perform pre-test, live monitoring, and rapid troubleshooting; operate CUCM, Cisco codecs, Poly, and Teams Rooms; on-site support with early mornings/evenings as needed; must have an on-site security clearance.

Qualifications

• Education: Associates of Arts/Associates of Science.
• Experience: 1+ years of related experience.
• Security clearance level: Secret (higher clearance may be required depending on customer).
• US citizenship required.
• Role requirements: On-site support; ability to work early mornings, evenings, or on-call as mission needs require; strong customer service and communication skills in a high-visibility environment.

Responsibilities

• Support daily VTC and conference-room operations so customers can connect on schedule and focus on the mission instead of technology.
• Collaborate with customers, distant-end sites, and the AV/VTC team to schedule sessions, de-conflict rooms and bridges, and resolve issues before and during conferences.
• Drive on-time, high-quality connections by performing pre-conference tests, live monitoring, and rapid troubleshooting of hardware, software, and network problems.
• Utilize Cisco Unified Communications Manager (CUCM) to register and manage Cisco codecs, along with Poly, Microsoft Teams Rooms, conference bridges, control systems, and standard AV equipment to set up, operate, and maintain VTC suites.

Skills

VTC operation

Troubleshooting

CUCM

Cisco codecs

Microsoft Teams

Microsoft Office

Basic networking

Education

Associates of Arts/Associates of Science

Tools

Cisco CUCM

Job description

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Video Teleconference Technician for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Video Teleconference Technician, the work you’ll do at GDIT will be impactful to the mission of our government customer. You will play a crucial role in delivering reliable classified and unclassified video teleconferencing that enables timely command-and-control, senior-leader collaboration, and mission-partner coordination.

• Support daily VTC and conference-room operations so customers can connect on schedule and focus on the mission instead of technology.
• Collaborate with customers, distant-end sites, and the AV/VTC team to schedule sessions, de-conflict rooms and bridges, and resolve issues before and during conferences.
• Drive on-time, high-quality connections by performing pre-conference tests, live monitoring, and rapid troubleshooting of hardware, software, and network problems.
• Utilize Cisco Unified Communications Manager (CUCM) to register and manage Cisco codecs, along with Poly, Microsoft Teams Rooms, conference bridges, control systems, and standard AV equipment to set up, operate, and maintain VTC suites.

WHAT YOU’LL NEED TO SUCCEED

Bring your video teleconferencing and end-user support expertise along with a drive for innovation to GDIT. The Video Teleconference Technician must have:

• Education: Associates of Arts/Associates of Science
• Experience: 1+ years of related experience
• Technical skills: VTC/AV equipment operation and troubleshooting; Cisco Unified Communications Manager (CUCM) and Cisco codec registration; Microsoft Office and Teams; basic networking and conference-room systems
• Security clearance level: Secret (higher clearance may be required depending on customer)
• US citizenship required
• Role requirements: On‑site support; ability to work early mornings, evenings, or on‑call as mission needs require; strong customer service and communication skills in a high-visibility environment

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.