Video Teleconferencing (VTC) Bridge Technician II

General Dynamics Information Technology; Sumter (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health packages

Internal mobility program

Paid education and certificates

Job summary

General Dynamics Information Technology is seeking a Video Teleconferencing Technician II to install, maintain, and troubleshoot VTC systems at a customer site in Shaw, SC. You will support incident response and document procedures to keep systems operating efficiently.

The role requires a Secret clearance, 1+ year of relevant experience, and hands-on knowledge of AV/VT systems. Onsite work location and strong problem-solving skills are essential for success.

Qualifications

• High School Diploma or GED required.
• 1+ years of related experience in VTC or communications systems.
• Security clearance of Secret is required.
• Hands-on experience with installation, repair, and troubleshooting of VTC systems.

Responsibilities

• Provides installation, maintenance and troubleshooting support of information systems and related peripheral hardware.
• Provides incident response and performs customer support tasks
• Prepare and maintain documentation for processes and procedures related to systems and operations
• Must have the technical knowledge to solve complex problems and independently perform tasks in support of communications systems
• Provides installation of and troubleshooting support for systems applications and related peripheral hardware

Skills

VTC systems

Troubleshooting

Technical support

Incident response

Education

High School Diploma/GED

Tools

Cisco VCS

Codian

TMS Software

EXTRON components

AMX components

CRESTRON components

Job description

• EXTRON components
• AMX components
• AUTOPATCH components
• QUADVIEW components
• CRESTRON components

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able To Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Description:

Transform technology into opportunity as a Video Teleconferencing (VTC) Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a VTC II you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team to apply your experience in the maintenance/troubleshooting of VTC electronic systems.

HOW A VIDEO TELECONFERENCING (VTC) TECHNICIAN II WILL MAKE AN IMPACT

• Provides installation, maintenance and troubleshooting support of information systems and related peripheral hardware.
• Provides incident response and performs customer support tasks
• Prepare and maintain documentation for processes and procedures related to systems and operations
• Must have the technical knowledge to solve complex problems, understand the interrelationships of circuits, and be able to exercise independent judgment in performing tasks in support of communications systems
• Provides installation of and troubleshooting support for systems applications and related peripheral hardware

What You’ll Need To Succeed:

• Education: High School Diploma/GED
• Required Experience: 1+ years of related experience
• Required Technical Skills: Intermediate “hands on” work experience in support of installations, repair, and troubleshooting / maintenance of communications systems
• Security Clearance Level: Secret
• Required Skills & Abilities: Maintenance/troubleshooting of VTC systems as specified in the task order (see below)
• Location: On Customer Site

CERTIFICATIONS:

Must meet the certification requirement stated on DoW directive 8570, SPIN-C, and individual task order.

GENERAL EXPERIENCE:

Intermediate “hands on” work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment. Must have the technical knowledge to solve complex problems, understand the interrelationships of circuits, and be able to exercise independent judgment in performing tasks in support of communications systems or equipment.

SPECIALIZED EXPERIENCE:

• Inverse Multiplexing Devices (i.e., Adtran devices)
• Telepresence Management Suite (TMS) Software
• Tandberg devices (Codecs, Desktops, Bridges including Codian Products, etc.)
• Cisco Network Enterprise Devices (VCS-Control, VCS-Expressway, Gatekeeper, Border Controller)
• Cisco Multipoint Control Units/Bridges (MPS800, MSE8000, Codian 45XX series, and peripherals)
• Cisco Conference Room (CR) Codecs (All in product line to include C-Series and MXP systems)
• Cisco Desktops (All in product line to include EX series and MXP systems)
• Cisco Codian ISDN Gateways 3200 series
• Cisco Codian IP Gateways 3500 series
• Media converters (Fiber to LAN)
• EXTRON components
• AMX components
• AUTOPATCH components
• QUADVIEW components
• CRESTRON components
• CRESTRON and AMX Touch panel [interfaces] and associated software
• Audio subsystems (Amplifiers, mixers, microphone and speaker systems)
• Media devices (e.g. DVD players, VCRs, etc.)
• Multimedia Display (e.g. Projectors, LCD, Plasma, LED displays, etc)

Gdit Is Your Place:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certificates
• Cutting-edge technology you can learn from

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA SC Shaw

Total Rewards At GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans