Service Tech II - Dedicated (Manassas, Virginia)

ConvergeOne, Inc.; Manassas (VA); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

401(k) Plan (employer match)

Medical Coverage

Paid Parental Leave

Dental and Vision

Job summary

C1 is seeking a Service Technician II for the Manassas, VA area. The role provides intermediate technical support for field activities involving voice, data, and video systems, including wiring, power, and peripheral equipment.

You will handle moves, adds, and changes, and assist with installations and major upgrades. Candidates should have at least five years of Nortel product lines experience, strong network background, and the ability to communicate effectively with technical teams and

Qualifications

• AA/AS or BA/BS in Computer Science, or related technical/Business field.
• Minimum of five (5) years of Nortel product lines experience.
• High degree of general network experience preferred including administrative and desktop support, client support and interpersonal experience
• Ability to effectively present information to senior level technicians and customer groups in written and verbal formats
• Ability to effectively respond to common inquiries or complaints
• Technological Skills: Digital PBX, Video Conferencing, Voice Mail Applications, Audio Teleconferencing, Call Center Solutions, Unified Messaging, Automatic Call Distribution (ACD), High-Speed Dedicated Data link, Computer/Telephone Integration, Synchronous Optical Network (SONET), VOIP, High-Speed Internet Access, Wireless

Responsibilities

• Provides intermediate technical support to client requests for emergencies, routine and remedial maintenance of complex telecommunications equipment and circuits
• Performs moves, adds and changes activities as required
• Supports installation and major upgrade activities
• Supports the development, design, installation and maintenance of client networks
• Supports computing hardware including PCs, Windows Servers and peripheral devices
• Maintains installation records and documentation
• Responds to client complaints and follows through on inquiries
• Provides intermediate technical leadership in solving field problems
• Supports client satisfaction and retention

Skills

Nortel experience

Windows Server

Windows desktop

PBX/VoIP

Customer communication

Education

AA/AS or BA/BS in CS or related field

Tools

Nortel CS1000

ASCOM phones

Zoom VoIP

Job description

Service Tech II - Dedicated (Manassas, Virginia)

US-DC-Washington | US-VA-Manassas

Position Type

Regular Full-Time

Requisition ID

2026-7481

Category

Information Technology

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The Service Technician II is responsible for providing intermediate level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment.

Responsibilities

Essential Functions

• Supplies intermediate technical level support to client requests for emergencies, routine and remedial maintenance of complex telecommunications equipment and circuits
• Performs moves, adds and changes activities as required
• Supplies intermediate level technical support with new installation and major upgrade activities
• Supports the development, design, installation and maintenance of internal and external client networks
• Supports computing hardware including PC's, Windows Servers and peripheral devices
• Prepares and maintains installation records and documentation
• Promotes professionalism by displaying a positive, professional image and excellent attendance
• Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally, follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
• Provides intermediate level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
• Works towards favorable response to company client satisfaction surveys
• Supports retention of the existing and future client base
• Ensures minimization of chronic and re-occurring system and equipment troubles

Additional Specific Duties and Responsibilities

• Experience maintaining and troubleshooting Nortel phone systems. Experience with CS1000 PBX Release 7.5 is preferable.
• Tasks may include migrating users from older Nortel systems and to newer telephony systems, replacing older phones with newer phones (including IP phones) and performing required troubleshooting.
• Experience with ASCOM phones
• Configure routes and trunks for Nortel environment
• Contacting and coordinating with interconnects to move DID numbers on the planned cuts.
• Experience with Zoom VoIP phone system is a plus
• Interact with the customer's ticket queues to ensure issues are being addressed

Qualifications

Required Qualifications

• AA/AS or BA/BS in Computer Science, or related technical/Business field
• Minimum of five (5) years of Nortel product lines experience
• High degree of general network experience preferred including administrative and desktop support, client support and interpersonal experience
• Ability to effectively present information to senior level technicians and customer groups in written and verbal formats
• Ability to effectively respond to common inquiries or complaints
• Technological Skills:
  • Digital PBX
  • Video Conferencing
  • Voice Mail Applications
  • Audio Teleconferencing
  • Call Center Solutions
  • Unified Messaging
  • Automatic Call Distribution (ACD)
  • High-Speed Dedicated Data link
  • Computer/Telephone Integration
  • Synchronous Optical Network (SONET)
  • VOIP
  • High-Speed Internet Access
  • Wireless
• Experience with the installation and support of network operating systems such as Microsoft Windows Server
• Experience with installation and support of Windows desktop operating systems
• Ability to organize and prioritize responsibilities, with an intense attention to detail. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to apply principles of logical thinking to a wide range of intellectual and practical problems
• May also be required to transport equipment and supplies from inventory location to field sites. Routine lifting required; must be able to lift minimum of 50 pounds
• Typical telecommunications field work environment: client sites; indoor and outdoor; some inclement weather; working in cramped dimly lit equipment rooms; in/near construction sites
• Electrical hazards may be encountered while working in equipment rooms, ceilings, and near construction sites
• Other hazards as typically found on construction sites

Desired/Preferred Qualifications

• Minimum of five (5) years' hands on experience dealing with analog and digital communications hardware and associated protocols
• Basic college level math capabilities

Additional Information

C1 BENEFITS

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent Care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)

Work Environment. Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment. Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes. This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement. C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range. $32.00 - $42.00/hour

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

E-Verify: E-Verify

Right to Work: Right to Work Poster