Telecommunications Analyst (Cisco)

ISHIR; Euless (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

ISHIR is seeking a Telecommunications Analyst (Cisco) in Euless, TX, to ensure voice and data networks are reliable, scalable, and cost-effective. The role focuses on configuring, maintaining, and supporting Cisco Call Manager, contact center, and related telephony systems for internal customers.

You will monitor systems, troubleshoot issues, coordinate projects, and work onsite with teams across departments.

Qualifications

• 3+ years of experience working with digital network systems.
• Experience with Cisco Call Manager (CUCM) and Cisco Contact Center products.
• Knowledge of voice, data, and telecommunications equipment and safety practices.

Responsibilities

• Determine causes of system malfunctions and perform corrective actions.
• Monitor and resolve hardware/software deficiencies and document failure patterns.

Skills

Network troubleshooting

Telecommunications knowledge

Project coordination

Tools

CUCM

UCCX/UCCE/Webex Contact Center

SIP/TDM

Voicemail systems

Microsoft Teams

Job description

Job Title - Telecommunications Analyst (Cisco)

Duration - 12+ Months

Work Mode- Onsite

Work Location- Euless, Tx

Position Summary: We are seeking a Cisco Telecommunications Analyst to provide technical expertise to ensure that telecommunications and network facilities are sufficient, appropriate, and functioning well. They will also ensure that data, voice, and voicemail systems perform at optimum and cost-effective levels.

PRINCIPAL DUTIES AND RESPONSIBILITIES (May perform any or all of the following):

• Determines causes of systems malfunctions and directs or performs corrective actions.
• Monitors, logs, tracks, and resolves hardware and software deficiencies, notes failure patterns and tendencies; recommends preventive action.
• Advises Board departments of potential disruptions in service that may affect voice mail and telephone services.
• Reviews requests for service, evaluates whether requested services fall within guidelines and ensures hardware and software availability and compatibility.
• Maintains professional proficiency in the latest technologies and state of the art in voice and data communications.
• Develops telephone system and voice mail requirements for new Board facilities; designs related communications facilities.
• Installs telecommunications systems in new or remodeled Board facilities.
• Identifies and acquires appropriate test equipment and spare parts inventory for network support.
• Maintains ongoing contact with telecommunications users to ensure problems are resolved.
• Provides project management and coordination.

Qualifications & Experience Required (3+ Years)

• Experience working with digital network systems.
• Experience with Cisco Call Manager (CUCM)
• Experience with Cisco Contact Center (UCCX/UCCE/Webex Contact Center)
• Experience applying knowledge of the theory, principles, practices, and techniques of operating and maintaining telecommunications systems and equipment.
• Experience applying knowledge of the hazards and safety precautions associated with electronics work.
• Experience working with advanced radio-communication technology, fiber optic transmission technology and digital telephone transmission and switching.
• Experience working with current voice processing technology.
• Experience working with current computers and computer network applications including structure, architecture, and standardization

Preferred Certification:

• Experience with NEC telephony.
• Experience with Voicemail systems.
• Experience with SIP and TDM voice services.
• Experience with Microsoft TEAMs technology.

ABOUT ISHIR

ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.

We are not just consultants, we are partners in our clients’ success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.

At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.

As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.

ISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration