Telecommunications Administrator

Howard University

Baltimore (MD)

On-site

USD 79,200 - 88,000

Full time

14 days+

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Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Paid time off and holidays

Flexible work arrangements

Job summary

An esteemed educational institution is seeking a Telecommunications Administrator to oversee telecommunications systems at its hospital. Responsibilities include ensuring reliable voice communication, compliance with hospital policies, and providing support to staff. The ideal candidate will possess a Bachelor’s degree, 3-5 years of relevant experience, and familiarity with VoIP technologies. This role offers a competitive salary range from $79,200 to $88,000 and the chance to make a significant impact in a healthcare setting.

Qualifications

Bachelor’s degree required in a relevant field.
3-5 years of experience managing telecommunications systems.
Preferred certifications include Cisco CCNA Collaboration or Voice.

Responsibilities

Manage and maintain hospital's telecommunications systems.
Ensure compliance with HIPAA and security standards.
Provide technical support and training for staff.

Skills

VoIP technologies

PBX systems

SIP protocols

unified communications

troubleshooting

customer service orientation

analytical skills

Education

Bachelor’s degree in Telecommunications or Information Technology

Tools

Cisco Unified Communications Manager

Avaya Aura

CompTIA Network+

VOIP systems

Job description

Join to apply for the Telecommunications Administrator role at Howard University

Here Is What We Offer

Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
Work-Life Balance: PTO, paid holidays, flexible work arrangements
Financial Wellness: Competitive salary, 403(b) with company match
Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

https://hr.howard.edu/benefits-wellness

Job Purpose

The Telecommunications Administrator is responsible for the administration, configuration, and maintenance of all telecommunications systems supporting Howard University Hospital. This position ensures the reliability, scalability, and security of voice communication systems—including VoIP, PBX, call center, and paging technologies—to support clinical operations, patient communications, and administrative workflows. The role contributes directly to operational efficiency, patient safety, and continuity of hospital communications.

Supervisory Authority

This position does not have direct supervisory responsibility but may provide technical direction, training, and oversight to contractors, vendors, and junior IT support staff on telecommunications-related projects and daily operations.

Nature And Scope

The Telecommunications Administrator functions as a key member of the Enterprise Technology Services team, providing specialized expertise in voice and communication systems that serve clinical, administrative, and emergency operations across Howard University Hospital.

The incumbent will interface regularly with hospital departments, clinical leadership, and external vendors to maintain mission‑critical communication systems.
This position requires strong analytical and problem‑solving skills, the ability to manage multiple priorities, and a commitment to service excellence in a healthcare environment that operates 24/7.
The Administrator must ensure compliance with hospital policies, HIPAA regulations, and industry best practices for data protection and system security.

Principal Accountabilities

Manage and maintain the hospital’s telecommunications systems, including VoIP, PBX, voicemail, call recording, and call center applications.
Configure and optimize SIP trunks, call routing, dial plans, and extensions to meet departmental needs.
Monitor system performance, perform diagnostics, and resolve issues to ensure maximum uptime and call quality.
Apply firmware updates, patches, and backups in accordance with change management procedures.
Serve as the primary liaison with telecommunications vendors and service providers for installation, troubleshooting, upgrades, and service‑level compliance.
Provide support for end users experiencing voice communication issues; deliver training for hospital staff on system features and functionality.
Collaborate with network and security teams to ensure seamless integration of telephony systems with hospital IT infrastructure and clinical applications (e.g., nurse call systems, paging, and EHR interfaces).
Maintain detailed system documentation, call flow diagrams, and asset inventories.
Generate reports and analytics on system usage, performance, and capacity planning.
Ensure telecommunications systems align with HIPAA, Joint Commission, and hospital security standards.
Participate in disaster recovery planning and test emergency communication systems regularly.
Evaluate emerging technologies and make recommendations for system enhancements to improve communication reliability, efficiency, and cost‑effectiveness.

Core Competencies

Strong understanding of VoIP technologies, PBX systems, SIP protocols, and unified communications platforms (Cisco, Avaya, Mitel, or equivalent).
Demonstrated ability to troubleshoot complex technical issues methodically and efficiently.
Responsive and service‑oriented approach to supporting hospital staff and clinical teams.
Works effectively with multidisciplinary teams and external vendors.
Ensures accuracy and completeness in configurations, documentation, and compliance requirements.
Ability to perform in a fast‑paced hospital environment with competing priorities and critical timelines.
Strong verbal and written communication skills, including the ability to convey technical concepts to non‑technical users.

Minimum Requirements

Education & Experience

Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field required.
Minimum three (3) to five (5) years of progressive experience managing enterprise telecommunications or unified communications systems, preferably in a healthcare or large enterprise environment.

Certifications (Preferred)

Cisco CCNA Collaboration or Voice
Avaya Certified Implementation Specialist
CompTIA Network+ or Security+

Technical Skills

Experience with VoIP systems (Cisco Unified Communications Manager, Avaya Aura, or equivalent).
Strong understanding of SIP trunking, call routing, QoS, and TCP/IP networking.
Familiarity with call center technologies (IVR, ACD, call analytics).
Knowledge of telecommunication cabling standards and network topology.
Understanding of HIPAA and security practices in healthcare environments.

Work Environment