Patient Service Representative I-1

HU101 The Howard University; United States; On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness benefits

Paid time off & holidays

Tuition reimbursement

Career development

Wellness programs

Commuter benefits

Job summary

Howard University Hospital Faculty Practice Plan is seeking a friendly front desk/appointment coordinator to support patients, staff, and faculty. You will greet patients, schedule appointments, answer calls, and provide clear instructions for visits.

The role emphasizes courteous customer service, accurate insurance verification, timely billing, and coordination with the business office to resolve balances. A high school diploma and 1–3 years of general work experience are required.

Qualifications

• High School diploma or GED and 1–3 years of general work experience.
• AA/AS may be substituted for 4 years of required work experience.
• A BA/BS may be substituted for up to 4 years of work experience.

Responsibilities

• Greets and directs patients for appointments, referrals, and general information utilizing excellent and effective customer service skills.
• Answers telephones, screens calls as directed, takes messages, and schedules appointments utilizing the computerized scheduling system.
• Also, confirms appointments and provides patient instructions verbally or in writing in order for patients to prepare for appointments.
• Ensures that patients are handled consistently and scheduled for appointments in a manner that recognizes the urgency of their needs and complaints.
• Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels.
• Works with patients and the business office on unpaid balances from previous visits prior to scheduling subsequent appointments.
• Verifies insurance eligibility and assists in collecting payments.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Mathematical ability

Computer literacy

Education

High School diploma or GED

AA/AS may substitute for 4 years of experience

BA/BS may substitute for up to 4 years of experience

Tools

Axium scheduling system

Insurance verification software

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth.

Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness

BASIC FUNCTION:

The purpose of this position is to provide assistance to patients, staff, Faculty/Students of Howard University Hospital Faculty Practice Plan.

SUPERVISORY ACCOUNTABILITY:

Involves no responsibility or authority for the direction of others.

NATURE AND SCOPE:

External contacts include a variety of third-party payers, dental organizations, patients, and other healthcare personnel. Internal contacts include the dental faculty and staff.

PRINCIPAL ACCOUNTABILITIES:

• Greets and directs patients for appointments, referrals, and general information utilizing excellent and effective customer service skills.
• Answers telephones, screens calls as directed, takes messages, and schedules appointments utilizing the computerized scheduling system.
• Also, confirms appointments and provides patient instructions verbally or in writing in order for patients to prepare for appointments.
• Ensures that patients are handled consistently and scheduled for appointments in a manner that recognizes the urgency of their needs and complaints.
• Implements effective front office business processes that will result in improved financial performance and will preserve or improve current customer service levels. These processes will include, but are not limited to, point of service patient registration into the Axium system, insurance verification and pre-authorizations prior to patient visits, history verification, and collection of time of service payments and co-pays.
• Works with patients and the business office on unpaid balances from previous visits prior to scheduling subsequent appointments.
• Verifies insurance eligibility and assists in collecting payments.
• Performs other related duties as assigned.

CORE COMPETENCIES:

• Knowledge of the activities of the Division in order to perform necessary clerical functions and requirements of the organization, including knowledge of hospital policies and third-party payers.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to perform basic math functions, compute rates, ratios, and percents, and to interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in situations with limited standardization.
• Ability to operate a computer, photocopier, and other standard office equipment.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to communicate English orally and in writing with people from various educational levels and backgrounds, as well as the ability to speak clearly and concisely.
• Ability to plan, organize, coordinate, and prioritize work in situations where demands of a diverse nature are involved.

MINIMUM REQUIREMENTS:

• High School diploma or GED and 1-3 years of general work experience.
• AA/AS may be substituted for 4 years of required work experience.
• A BA/BS may be substituted for up to 4 years of work experience.

Compliance Salary Range Disclosure Expected Pay Range: $19/hr - $20/hr

Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world.

Howard University does not discriminate on the basis of race, color, national and ethnic origin, sex,sexual orientation,gender or gender identity, marital status, religion, disability or protected veterans status. Veterans and people with disabilities are encouraged to apply. Inquiries regarding provisions for persons with disabilities or veterans status, Equal Employment Opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at 202-806-1280.

This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not be construed as a contract for employment.