Telecom Vendor Performance Manager

Utilities One; Voorhees Township (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance plans

Whole Life Insurance

401k Plan

PTO/Paid Holidays

Great Work Environment

Career Advancement Opportunities

Job summary

Utilities One, a trusted turnkey solutions provider across telecom, power, water, and data center sectors, seeks a Vendor Performance Specialist – Telecom. You will manage vendor performance, compliance, and relationships, monitoring KPIs and SLAs while supporting multi-market project execution.

The role requires a Bachelor’s in business or related field and 5+ years in vendor performance or management within telecom or infrastructure, with strong analytical and communication skills to drive

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Operations, or a related field preferred.
• 5+ years of experience in vendor performance, vendor management, subcontractor management, or operations within telecommunications or infrastructure.
• Strong understanding of telecom construction environments (OSP, wireless, fiber, civil, engineering, or related scopes).
• Experience developing and monitoring vendor KPIs, SLAs, performance metrics, and compliance standards.
• Proven ability to evaluate vendor performance, drive continuous improvement, and manage multiple vendors across different regions and project types.

Responsibilities

• Own the end-to-end vendor lifecycle, including onboarding, compliance, performance management, and offboarding.
• Build and maintain strong relationships with telecom subcontractors, construction vendors, and service providers to drive operational excellence.
• Develop, monitor, and report on vendor KPIs, SLAs, quality, safety, and responsiveness to ensure performance expectations are met.
• Conduct regular vendor performance reviews, identify improvement opportunities, and drive corrective action plans when needed.
• Partner with Operations, Engineering, Construction, and Business Development teams to forecast vendor capacity needs and optimize vendor allocation.
• Ensure vendor compliance with contractual terms, insurance, licensing, safety, and regulatory requirements.
• Maintain accurate vendor records, documentation, and performance data to support reporting and decision-making.
• Develop and maintain vendor rate cards by geography, scope of work, and client requirements, while monitoring market pricing trends.
• Collaborate with Risk, Legal, and Compliance teams to resolve vendor-related issues, mitigate risks, and support continuous process improvement.
• Serve as the primary point of contact for vendor inquiries, escalations, and performance-related operational coordination.

Skills

Vendor management

Analytical skills

Communication

Relationship management

Problem solving

Project coordination

Education

Bachelor's degree in Business Administration or related field

Job description

Utilities One, a trusted turnkey solutions provider across telecom, power, water, and data center sectors, seeks a Vendor Performance Specialist – Telecom. You will manage vendor performance, compliance, and relationships, monitoring KPIs and SLAs while supporting multi-market project execution.

The role requires a Bachelor’s in business or related field and 5+ years in vendor performance or management within telecom or infrastructure, with strong analytical and communication skills to drive