Telecom Vendor Performance Lead

Utilities One; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance plans

401k Plan

PTO/Paid Holidays

Great Work Environment

Career Advancement Opportunities

Job summary

Utilities One is seeking a Vendor Performance Specialist – Telecom to support our Telecommunications Division. You will manage vendor performance, compliance, and relationships, ensuring qualified subcontractors and rate structures align with project goals.

You will develop, monitor, and report on KPIs, SLAs, safety, and quality; lead performance reviews; and coordinate with Operations, Engineering, Construction, and Business Development to forecast capacity and optimize allocation.

Qualifications

• Bachelor's degree preferred in business administration, supply chain, operations, or related field.
• 5+ years in vendor performance, vendor management, or related operations.
• Strong understanding of telecom construction environments (OSP, fiber, civil, etc.).
• Experience developing and monitoring vendor KPIs, SLAs, and compliance standards.
• Proven ability to evaluate vendor performance and drive improvements.

Responsibilities

• Own the end-to-end vendor lifecycle: onboarding, compliance, performance management, and offboarding.
• Develop and report on vendor KPIs, SLAs, quality, safety, and responsiveness.
• Maintain vendor records and performance data for reporting and decision making.
• Forecast vendor capacity needs and optimize allocation across markets.
• Ensure compliance with insurance, licensing, safety, and regulatory requirements.
• Collaborate across Operations, Engineering, Construction, and Business Development.
• Serve as primary point of contact for vendor inquiries and escalations.

Skills

Vendor management

Relationship management

Data analysis

Communication

Project coordination

Education

Bachelor's degree in business or related field

Tools

Excel

CRM systems

Contract management software

Job description

Utilities One is seeking a Vendor Performance Specialist – Telecom to support our Telecommunications Division. You will manage vendor performance, compliance, and relationships, ensuring qualified subcontractors and rate structures align with project goals.

You will develop, monitor, and report on KPIs, SLAs, safety, and quality; lead performance reviews; and coordinate with Operations, Engineering, Construction, and Business Development to forecast capacity and optimize allocation.