Customer Experience Rep — Telecom & Community Impact

LiveOak Fiber LLC; Brunswick (GA); Sur place; USD 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

Employer-paid medical insurance

Paid time off

Bonus potential

Résumé du poste

LiveOak Fiber LLC is expanding its fast-growing team in Brunswick, GA, delivering high-speed fiber internet to homes and businesses along the Georgia coast.

The Customer Service Representative role supports account management, billing inquiries, scheduling, and more, with employer-paid health coverage, potential bonuses, and growth opportunities within a collaborative, customer-focused culture.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service, preferably in telecommunications.
• Proficiency in using customer service software and CRM systems.
• Must be able to work flexible hours, including evenings and weekends as needed.

Responsabilités

• Respond to customer inquiries via digital channels and in-person in a friendly and professional manner.
• Assist customers with logging into their accounts and provide support for general account management.
• Handle billing inquiries, payments, and payment plans, and resolve billing discrepancies.
• Accept orders from new customers and modify existing customer orders.
• Schedule installations, work orders, and service calls as needed.
• Conduct customer satisfaction surveys and gather feedback for continuous improvement.
• Utilize customer service software and ticketing systems to manage customer inquiries and service requests.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Process customer disconnections and equipment returns.
• Apply payment and process checks for customer bills.

Connaissances

Customer service

Communication

CRM systems

Multitasking

Problem solving

Formation

High school diploma or equivalent

Associate's degree

Outils

CRM systems

Description du poste

LiveOak Fiber LLC is expanding its fast-growing team in Brunswick, GA, delivering high-speed fiber internet to homes and businesses along the Georgia coast.

The Customer Service Representative role supports account management, billing inquiries, scheduling, and more, with employer-paid health coverage, potential bonuses, and growth opportunities within a collaborative, customer-focused culture.