Telecom Specialist - Evening Shift, Patient Info

Trinity Health; Maywood (IL); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay

Tuition Reimbursement

Career Development

Referral Rewards

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine, a member of Trinity Health, is seeking a Telecom Attendant for the Evening Shift to handle routing of calls, paging, and general inquiries. The role supports clinical and administrative staff in a fast-paced hospital environment.

Responsibilities include taking calls, directing inquiries to the appropriate staff, and assisting during emergencies while following the department's disaster plans.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years of previous job-related experience.
• Strong verbal and written communication skills with a commitment to providing exceptional customer service.
• Ability to problem-solve by critically evaluating information and implementing effective solutions.
• Experience in a healthcare or similar customer service role is preferred.

Responsibilities

• Answer phones to manage paging, messaging, and general inquiries.
• Serve as referring physicians, and the public seeking information about physicians, staff.
• Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.
• Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.
• Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.
• Support and execute the department’s disaster plan in case of equipment or network failure.

Skills

Communication

Problem-solving

Customer service

Healthcare experience

Education

High School Diploma or Equivalent

Job description

Loyola Medicine, a member of Trinity Health, is seeking a Telecom Attendant for the Evening Shift to handle routing of calls, paging, and general inquiries. The role supports clinical and administrative staff in a fast-paced hospital environment.

Responsibilities include taking calls, directing inquiries to the appropriate staff, and assisting during emergencies while following the department's disaster plans.