Telecom Service Order Analyst

Noblis; Columbia (SC); Hybrid; USD 72,000 - 112,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Professional development

Tuition assistance

Job summary

Noblis is seeking a Service Order Analyst in the United States. The role focuses on facilitating FAA telecom service orders, preparing cost estimates, and coordinating with engineers and customers to ensure FAA requirements are met.

Applicants should have a related degree and 6–8 years’ project management experience. The position may involve hybrid work arrangements and a broad benefits package.

Qualifications

• Bachelor’s degree or higher in a related discipline with project management experience.
• 6–8 years of experience managing projects; higher degrees acceptable with reduced years.
• Understanding of telecommunications and FAA customer engineering processes.
• Strong communication and cross‑team coordination skills.

Responsibilities

• Facilitate telecom service orders for FAA; prepare cost estimates and funding memos.
• Coordinate submissions to Requirements Change Board and Schedule Change Board.
• Support documentation in FAA Telecommunications Enterprise Management Tool.
• Assist Engineers by interfacing with customers and validating service requests.

Skills

Telecom knowledge

Project management

Communication

Coordination

Autonomy

Education

Bachelor’s degree in related discipline

Masters degree acceptable

Associates degree acceptable

High school degree acceptable

Tools

IPSF tracking

FAA processes

Job description

Responsibilities

Are you looking to make a difference in the federal government? Are you looking for a career that has impact, not just a “job”? Are you passionate about doing what’s right? Do you have a basic understanding of telecommunications technologies and/or telecom service ordering for the FAA? Then we have a position for you.

Service Order Analysts facilitate telecom service orders for the FAA, completing the steps in the telecom service ordering process that do not require significant technical knowledge of telecommunications engineering. These team members are responsible for cost estimates, funding memos, and task orders and other resources and artifacts required for successful implementation of an FAA Telecom services. Service Order Analysts also coordinate to facilitate the submittal of the telecom services to the Requirements Change Board for review and assessment, and support the documentation and filing of the assessment in the Schedule Change Board (SCB). They contribute to ensuring an up-to-date status in the FAA’s Telecommunications Enterprise Management Tool. Service Order Analysts assist the Customer Programs with Architectural Review Board and new facility requests.

The Service Order Analysts use the technical requirements and other information collected, created and documented by the Engineers and coordinate with the Primary Engineer assigned to a project as needed. The Service Order Analysts are responsible for tracking the IP supplemental forms (IPSF) through approval by the IPSF Peer Review Team.

The Service Order Analysts will assist Engineers in interfacing with customers and stakeholders to develop communication service requirements for some systems, and verify the telecom service requests meet FAA requirements.

Required Qualifications

• Bachelor’s degree from an accredited college in a related discipline
• 6-8 years of experience managing projects
• Masters Degree and 3 years of experience managing projects is acceptable
• Associates degree and 8 years experience managing projects is acceptable
• Highschool degree and 10 years of experience managing projects is acceptable
• An understanding of telecommunications, telecommunications services and / or the FAA’s Customer Engineering Services process
• Excellent communications and coordination skills within and across teams
• Ability to work autonomously and know when to ask for clarification to meet expected results and deadlines
• Salary Range: $71,800 – $112,150

Desired Qualifications

• Some knowledge of customer end systems and applications

Overview

Noblis and our wholly owned subsidiaries, Noblis ESI and Noblis MSD, take on some of the nation’s toughest challenges, delivering advanced solutions to our customers’ most critical missions. We bring together leading scientific, engineering, and management expertise in a culture grounded in objectivity and collaboration, ensuring our work creates lasting impact across federal missions.

We work with a broad range of government agencies in the defense, intelligence, and federal civilian sectors. Learn more and find opportunities at careers.noblis.org (https://careers.noblis.org/about-noblis/)

Why Work at Noblis

At Noblis, we share a passion for excellence and innovation, and we create an environment where people can do meaningful work while maintaining the balance that keeps them energized and fulfilled. We seek out individuals with a natural curiosity and desire to collaborate and learn. We believe our people are our greatest strength, and we consistently seek exceptionally skilled, mission‑driven professionals who care deeply about doing work that enriches lives and makes our nation safer.

Noblis has earned numerous workplace awards (https://noblis.org/who-we-are/awards/) for our culture, our commitment to employee well‑being, and our dedication to meaningful, impactful work. We also maintain a drug‑free workplace.

Remote/hybrid status is subject to change based on Noblis and/or government requirements.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, age, national origin, religion, physical or mental disability, pregnancy/childbirth and related medical conditions, veteran or military status, or any other characteristics protected by applicable federal, state, or local law.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us (https://noblis.org/contact) .

EEO is the Law (https://www.dol.gov/general/topic/discrimination) | E-Verify (https://assets.cms.talentplatform.us/zhu9bbm0ym8duz1a5mj8osb7/attachments/iawiyhl3wfqccbsgnpticdz3-federal-e-verify-participation-poster-eng-and-sp-9-11-2024.pdf) | Right to Work (https://www.justice.gov/crt/case-document/file/1133936/download)

Total Rewards

At Noblis we recognize and reward your contributions, provide you with growth opportunities, and support your total well‑being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full‑time and part‑time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. We encourage you to learn more about our total benefits by visiting the Benefits (https://careers.noblis.org/benefits/) page on our Careers (https://careers.noblis.org/) site.

Compensation at Noblis is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, clearance level, as well as contract‑specific affordability, organizational requirements and applicable employment laws. The projected compensation range for this position is based on full time status. For part time or on‑call staff, compensation is proportionally adjusted based on hours worked. While monetary compensation is important, it’s just one component of Noblis’ total compensation package.

Posted Salary Range

USD $71,800.00 – USD $112,150.00 /Yr.