Business Process Analyst

Noblis; Santa Fe (NM); Hybrid; USD 116,000 - 181,000; Full time

Job summary

Noblis is seeking a Business Process Analyst to modernize telecom service ordering workflows for FAA programs. You will drive process changes across engineering and project management teams, delivering clear documentation and improved tools to meet NAS requirements.

The role emphasizes change management, KPI development, and collaboration with engineers and FAA customers to reduce risk and costs while ensuring compliant, efficient operations. Remote/hybrid status may apply.

Qualifications

• Bachelor’s degree and 9–11 years of project management experience.
• Or Masters degree and 6 years of professional relevant experience.
• Or Associates Degree and additional 2 years experience.
• Or Highschool degree and 13 years of relevant experience.
• Experience in business process analysis, process improvement, or workflow modernization, preferably within telecommunications or government environments.
• Demonstrated experience with industry standard business process re‑engineering theories, standards and best practices.
• Strong analytical, communication, and stakeholder management skills.
• Ability to translate complex technical and operational processes into clear, actionable documentation and recommendations.
• Experience with change management principles and tool adoption strategies.
• Salary Range: $115,500 - 180,525

Responsibilities

• Serve as the primary change agent for process modernization, facilitating buy-in from Engineers, FAA customers, and other stakeholders.
• Conduct comprehensive assessments of current telecommunication service order engineering workflows, identifying inefficiencies, bottlenecks, and areas of risk across both project management and engineering functions.
• Design and implement modernized processes that align with industry best practices and FAA telecommunications guidelines.
• Develop process maps, workflow diagrams, and documentation that clearly define current-state and future-state operations.
• Collaborate with Project Managers to evaluate and enhance the standard project plan templates, artifacts, and tools used to facilitate telecom service orders.
• Work with Engineers to assess and optimize processes for reviewing telecommunications solutions.
• Evaluate current tools and technologies used by the team and recommend modern alternatives that support improved collaboration, tracking, and reporting.
• Develop and deliver training materials, standard operating procedures (SOPs), and user guides to support the transition to modernized processes.
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of modernized processes.

Skills

Project management

Stakeholder management

Communication

Education

Bachelor’s degree

Masters degree

Associates degree

High School diploma

Job description

Responsibilities

Are you looking to make a difference in the federal government? Are you looking for a career that has impact, not just a “job”? Are you passionate about doing what’s right? Do you have experience and skills in business processes, perhaps relating to telecom and endpoint technologies? Then we have a position for you.

The Business Process Analyst will drive the modernization of workflows, processes, and tools for telecommunications service ordering in support of the FAA. This modernization effort will strengthen the FAA's ability to accomplish the Brand New Air Traffic Control System (BNATCS) and deliver telecommunications services at the volume required to meet FAA program and National Airspace System (NAS) user requirements. Failure to modernize delays the replacement of aging technology, increases the risk of critical network failures, jeopardizes inter-agency communications, and exposes the FAA to escalating costs due to technology obsolescence charges—particularly as Time‑Division Multiplexing (TDM) circuits face discontinuance and loss of vendor support.

Key Responsibilities

• Serve as the primary change agent for process modernization, facilitating buy-in from Engineers, FAA customers, and other stakeholders
• Conduct comprehensive assessments of current telecommunication service order engineering workflows, identifying inefficiencies, bottlenecks, and areas of risk across both project management and engineering functions.
• Design and implement modernized processes that align with industry best practices and FAA telecommunications guidelines.
• Develop process maps, workflow diagrams, and documentation that clearly define current-state and future-state operations.
• Collaborate with Project Managers to evaluate and enhance the standard project plan templates, artifacts, and tools used to facilitate telecom service orders.
• Work with Engineers to assess and optimize processes for reviewing telecommunications solutions.
• Evaluate current tools and technologies used by the team and recommend modern alternatives that support improved collaboration, tracking, and reporting.
• Develop and deliver training materials, standard operating procedures (SOPs), and user guides to support the transition to modernized processes.
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of modernized processes.

Required Qualifications

• Bachelor’s degree and 9-11 years of experience managing projects
• Or Masters Degree and 6 years of professional relevant experience
• Or Associates Degree and additional 2 years experienc would be acceptable.
• Or Highschool degree and 13 years of relevant experience.
• Experience in business process analysis, process improvement, or workflow modernization, preferably within telecommunications or government environments.
• Demonstrated experience with industry standard business process re‑engineering theories, standards and best practices.
• Strong analytical, communication, and stakeholder management skills.
• Ability to translate complex technical and operational processes into clear, actionable documentation and recommendations.
• Experience with change management principles and tool adoption strategies.
• Salary Range: $115,500 - 180,525

Desired Qualifications

• PMP certification

Overview

Noblis and our wholly owned subsidiaries, Noblis ESI and Noblis MSD, take on some of the nation’s toughest challenges, delivering advanced solutions to our customers’ most critical missions. We bring together leading scientific, engineering, and management expertise in a culture grounded in objectivity and collaboration, ensuring our work creates lasting impact across federal missions.

We work with a broad range of government agencies in the defense, intelligence, and federal civilian sectors. Learn more and find opportunities at careers.noblis.org (https://careers.noblis.org/about-noblis/)

Why Work at Noblis

At Noblis, we share a passion for excellence and innovation, and we create an environment where people can do meaningful work while maintaining the balance that keeps them energized and fulfilled. We seek out individuals with a natural curiosity and desire to collaborate and learn. We believe our people are our greatest strength, and we consistently seek exceptionally skilled, mission‑driven professionals who care deeply about doing work that enriches lives and makes our nation safer.

Noblis has earned numerous workplace awards (https://noblis.org/who-we-are/awards/) for our culture, our commitment to employee well‑being, and our dedication to meaningful, impactful work. We also maintain a drug‑free workplace.

Remote/hybrid status is subject to change based on Noblis and/or government requirements.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, age, national origin, religion, physical or mental disability, pregnancy/childbirth and related medical conditions, veteran or military status, or any other characteristics protected by applicable federal, state, or local law.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us (https://noblis.org/contact) .

EEO is the Law (https://www.dol.gov/general/topic/discrimination) | E-Verify (https://assets.cms.talentplatform.us/zhu9bbm0ym8duz1a5mj8osb7/attachments/iawiyhl3wfqccbsgnpticdz3-federal-e-verify-participation-poster-eng-and-sp-9-11-2024.pdf) | Right to Work (https://www.justice.gov/crt/case-document/file/1133936/download)

Total Rewards

At Noblis we recognize and reward your contributions, provide you with growth opportunities, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. We encourage you to learn more about our total benefits by visiting the Benefits (https://careers.noblis.org/benefits/) page on our Careers (https://careers.noblis.org/) site.

Compensation at Noblis

Compensation at Noblis is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, clearance level, as well as contract-specific affordability, organizational requirements and applicable employment laws. The projected compensation range for this position is based on full time status. For part time or on-call staff, compensation is proportionately adjusted based on hours worked. While monetary compensation is important, it’s just one component of Noblis’ total compensation package.

Posted Salary Range

USD $115,500.00 - USD $180,525.00 /Yr.