Telecom Project Manager — Enterprise Voice & Ops (Onsite)

Network Designs, Inc.; Washington (District of Columbia); On-site; USD 104,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pet insurance

Legal insurance

401(k) retirement matching

Paid leave

Paid holidays

Life insurance

Disability insurance

Professional development

Education benefits

Job summary

Network Designs, Inc. in Washington, DC seeks an experienced Project Manager with a strong telecommunications operations background. Lead cross-functional teams delivering enterprise telephony services, ensuring reliability and continuous improvement.

The role requires managing incident, change, and service delivery processes, coordinating workloads, and driving SOPs and documentation to meet SLAs. Onsite five days a week in Washington, DC, with a focus on collaboration and stakeholder

Qualifications

• Bachelor's degree in IS, CS, or related IT management, or equivalent experience.
• Minimum of 5+ years of relevant experience.
• Experience leading technical teams in service desk, troubleshooting, or system support.
• Knowledge of voice technologies (VoIP, SIP, PBX, UC platforms), networking fundamentals, and ITIL.
• Demonstrated ability to manage multiple priorities in fast-paced environments.
• PMP, ITIL, or related certifications preferred.

Responsibilities

• Lead day-to-day operations and maintenance for enterprise telecommunications/telephony systems to ensure high availability and customer satisfaction.
• Manage a multidisciplinary team including service desk staff, troubleshooting specialists, field technicians, and systems engineers.
• Oversee incident, problem, and change management processes with timely triage, escalation, and resolution of issues.
• Coordinate and prioritize workloads, maintenance windows, system upgrades, and service activities.
• Track timelines, deliverables, risks, and resources to meet SLAs.
• Develop and enforce SOPs, troubleshooting workflows, and operational documentation.
• Serve as primary contact for stakeholders regarding service performance and status.
• Utilize data analytics to identify trends and drive continuous improvement.
• Collaborate with engineering, security, and vendors for system enhancements and roadmaps.
• Ensure compliance with policies, standards, and contractual obligations.

Skills

Project management

Service desk operations

Troubleshooting

ITIL

PMP

Stakeholder management

VoIP

PBX

Education

Bachelor's Degree in Information Systems/IT Management

Job description

Network Designs, Inc. in Washington, DC seeks an experienced Project Manager with a strong telecommunications operations background. Lead cross-functional teams delivering enterprise telephony services, ensuring reliability and continuous improvement.

The role requires managing incident, change, and service delivery processes, coordinating workloads, and driving SOPs and documentation to meet SLAs. Onsite five days a week in Washington, DC, with a focus on collaboration and stakeholder