Telecom Network Technician: Day Shift, Cabling & VPN

Johns Hopkins Intrastaff; Columbia (MD); On-site; USD 39,000 - 44,000; Full time

Job summary

Johns Hopkins Intrastaff, the internal staffing agency for Johns Hopkins Health System, is hiring for a Telecom Network Technician at Howard County Medical Center in Columbia, MD.

The role involves diagnosing and resolving telecom, network, and device issues; installing and maintaining telecom hardware, cabling, and related equipment; and supporting telecommunications systems. Requires 2+ years experience and a high school diploma; Avaya experience is a plus.

Qualifications

• Entry-level to advanced telecom knowledge required.
• Must-have: basic network and voice troubleshooting.
• Avaya experience is preferred but not mandatory.

Responsibilities

• Diagnose and resolve moderate telecommunications, network, and device issues.
• Install, replace, and maintain telecom hardware, software, cabling, and related equipment.
• Support the administration and maintenance of telecommunications systems.
• Configure and verify access switches and basic network settings.
• Install and maintain cabling, data jacks, and device connections.
• Troubleshoot local network outages, device failures, and client VPN connectivity issues.
• Perform approved changes in alignment with change management processes.
• Coordinate cabling installations with Facilities and external vendors.
• Analyze voice and data communication needs and document requirements.
• Communicate effectively with customers to understand and support their telecom needs.
• Participate in technical discussions and support network infrastructure improvements.
• Maintain working knowledge of voice systems, analog services, and Avaya Communication Manager/System Manager.

Skills

Telecom networks

Network troubleshooting

Cable installation

VPN connectivity

Communication skills

Avaya System Manager

Education

High School Diploma or GED

Tools

Avaya Communication Manager

Avaya System Manager

Job description

Johns Hopkins Intrastaff, the internal staffing agency for Johns Hopkins Health System, is hiring for a Telecom Network Technician at Howard County Medical Center in Columbia, MD.

The role involves diagnosing and resolving telecom, network, and device issues; installing and maintaining telecom hardware, cabling, and related equipment; and supporting telecommunications systems. Requires 2+ years experience and a high school diploma; Avaya experience is a plus.