Telecom Network Technician

Johns Hopkins Medical Management Corporation; Columbia (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

Johns Hopkins Intrastaff, the internal staffing arm of the Johns Hopkins Health System, is hiring a Telecom Network Technician at Howard County Medical Center in Columbia, MD.

The role supports telecom networks, diagnoses and resolves issues, installs and maintains telecom hardware, software, cabling, and related equipment. Mon-Fri, 8:00am–4:30pm, pay rate $30 per hour. A High School Diploma and 2+ years of telecom experience required. Avaya knowledge a plus.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience supporting telecom networks.
• Experience troubleshooting telecom issues and handling installs.
• Knowledge of voice systems and analog services helpful.
• Familiarity with Avaya tools is preferred.

Responsibilities

• Diagnose and resolve telecom, network, and device issues.
• Install, replace, and maintain telecom hardware, software, cabling.
• Support administration and maintenance of telecom systems.
• Configure access switches and basic network settings.
• Coordinate cabling installations with Facilities and vendors.
• Communicate effectively with customers to support telecom needs.
• Maintain knowledge of voice systems and related management tools.

Skills

Telecom concepts

Customer communication

Troubleshooting

Education

High School Diploma or GED

Tools

Avaya Communication Manager

Avaya System Manager

Job description

Overview

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Howard County Medical Center in Columbia, MD is hiring for a Telecom Network Technician.

Schedule:

• Monday- Friday
• 8:00am-4:30pm

Pay Rate:

• $30 per hour

Responsibilities

• Diagnose and resolve moderate telecommunications, network, and device issues
• Install, replace, and maintain telecom hardware, software, cabling, and related equipment
• Support the administration and maintenance of telecommunications systems
• Configure and verify access switches and basic network settings
• Install and maintain cabling, data jacks, and device connections
• Troubleshoot local network outages, device failures, and client VPN connectivity issues
• Perform approved changes in alignment with change management processes
• Coordinate cabling installations with Facilities and external vendors
• Analyze voice and data communication needs and document requirements
• Communicate effectively with customers to understand and support their telecom needs
• Participate in technical discussions and support network infrastructure improvements
• Maintain working knowledge of voice systems, analog services, and Avaya Communication Manager/System Manager

Qualifications

• Minimum of a High School Diploma or GED is required
• 2+ years of experience supporting telecom networks
• 2+ years of experience troubleshooting telecommunications issues and handling hardware, software, and cabling installs/replacements
• Solid understanding of telecommunications concepts and principles
• Experience with network and voice troubleshooting methodologies
• Ability to explain key differences between voice features and equipment in a clear, professional manner
• Knowledge of analog services, including on-premise systems and carrier-provided POTS
• Experience with Avaya Communication Manager and Avaya System Manager

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affidavit Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.