Telecom Manager – Telecom Systems Management (SG 10)

AEP Service Corporation; New Albany (IN); On-site; USD 137,000 - 178,000; Full time

Job summary

American Electric Power (AEP) is seeking a Senior Manager to lead the Telecom Systems Management team, directing standards, automation, governance, and compliance for critical telecom and network infrastructure. You will shape data integrity and audit readiness while partnering with engineering and operations to reduce risk and improve reliability.

The role requires strong leadership, telecom expertise, and experience with IP/MPLS, EMS/NMS tools, and analytics frameworks.

Qualifications

• Bachelor degree in Electrical Engineering, Telecommunications, Computer Science, or related field with extensive telecom experience.
• Alternative: Associate degree with extensive telecom experience; or HS diploma with 16+ years telecom experience.
• Certifications in networking/telecom are a plus.

Responsibilities

• Lead and build a high‑performing Telecom Systems Management team.
• Establish auditable standards and drive automation for compliance.
• Govern data integrity and act as the system of record owner.
• Oversee audit readiness and regulatory risk management including NERC CIP.
• Bridge Network Engineering, Telecom Engineering and Network Operations for secure, reliable operations.

Education

Education requirements

Tools

IP/MPLS

EMS/NMS tools

Job description

Job Posting End Date 10-26-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Telecom Systems Management (TSM) is responsible for establishing, leading, and maturing a newly formed team that serves as the standards, automation, compliance, and governance authority for AEP’s critical telecom and network infrastructure. This role provides leadership across network tool administration and automation, data integrity, configuration governance, system auditing, and regulatory compliance, including a focus on NERC CIP–related controls. The manager will build the team from early formation into a sustainable, trusted, enterprise capability that bridges gaps between network engineering and network operations, enabling consistency, risk reduction, and operational excellence. Telecom Systems Management is explicitly positioned as a partner organization—augmenting, not replacing, Engineering and Operations—by delivering practical standards, automated compliance tooling, and clear governance processes that protect the electric grid while supporting delivery velocity.

Job Description

What you’ll do: Essential Job Functions & Tasks

• Organizational & People Leadership - Build and lead the Telecom Systems Management team from initial formation into a mature, high‑performing organization with clear roles, strong accountability, and a culture of partnership, continuous improvement, and practical security.
• Standards, Automation, and Governance - Establish and govern auditable network and telecom standards while driving automation and self‑service tools that enable consistent, scalable compliance across engineering and operations.
• Data Integrity & System of Record Management - Ensure the accuracy, consistency, and governance of telecom and network systems of record by defining authoritative data practices that reduce operational risk and improve audit confidence.
• Audit, Compliance, and Risk Management - Lead continuous compliance monitoring and audit‑ready practices to identify, assess, and remediate engineering and regulatory risk, including NERC CIP obligations.
• Cross‑Functional Partnership - Serve as the primary bridge between Network Engineering, Telecom Engineering, and Network Operations, aligning teams through influence, consultation, and enablement to achieve shared outcomes in security, reliability, and compliance.
• Strategic ownership and governance of AEP’s network monitoring and management ecosystem, establishing the roadmap for best‑in‑class tools, and operational practices that deliver real‑time visibility, proactive performance management, and rapid incident response across telecom and network infrastructure supporting the reliable operation of the electric grid.

What we’re looking for

Education /Work experience requirements are listed below: Bachelor degree in Electrical Engineering, Telecommunications, Computer Science, or a related field and 8 years of Telecommunications experience or Associate degree in these fields combined with a minimum of 12 years of applicable Telecommunications experience, or HS diploma/GED combined with a minimum of 16 years of applicable Telecommunications experience. Other preferences: Applicable technical certifications preferred. Proven ability to build organizations, operating models, and governance frameworks from early‑stage concepts. Experience with network and telecom platforms such as IP/MPLS, transport systems, EMS/NMS tools, and related automation and analytics frameworks.

What you’ll get

Base Salary from $136,539-$177,503/year.

Base Salary from $136,539-$177,503/year. In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well‑being of our employees. At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data Compensation Grade: Compensation Range: $136,539.00 - $177,503.00

Physical Demand Level

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics. At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.