Telecommunications Consultant

American Electric Power; Roanoke (TX); On-site; USD 88,000 - 110,000; Full time

Job summary

American Electric Power (AEP) is seeking a Telecommunications Consultant SG7 to support enterprise network transport operations. The role focuses on installation, configuration, and performance analysis of transport technologies, including fiber optic, microwave, and P25 radio systems.

You will troubleshoot, coordinate, and resolve complex transport-related issues in a high-availability environment. The position requires on-site collaboration across multiple sites and a rotating on-call

Qualifications

• Bachelor's degree in engineering, engineering technology, computer science, telecommunications, or related field.
• Or Associate's degree in field mentioned above with 2 years of relevant work experience.
• Or HS diploma/GED with 4 years of relevant work experience.

Responsibilities

• Support Fiber Optic, Microwave and P.25 800MHz radio systems (Transport Systems).
• Shared 24x7x365 on-call with 6 other engineers.
• Break/Fix support of AEP Transport network systems.
• Remotely support project-based field change control work for deploying fiber optic, microwave and P.25 radio systems.
• Follow the AEP change management process and standards for network configuration changes.
• Documentation upkeep: ServiceNow Asset, Monitoring Systems, Process Docs, Timekeeping, Status Reporting, Change Control.
• Project task and time scheduling management/meetings.

Skills

On-call support

Troubleshooting

Network performance

Education

Bachelor's degree in engineering, engineering technology, computer science, telecommunications, or related field

Associate's degree with 2 years of relevant work experience

HS diploma/GED with 4 years of relevant work experience

Tools

ServiceNow

Monitoring Systems

Job description

Job Summary

This position will directly support the enterprise network transport operations. Participates in the installation, configuration, and performance analysis of transport network technologies with a primary focus on operation and maintenance for transport networks to include; Fiber Optic Cable, DWDM, Ciena, Nokia, Ribbon, Icons, Microwave (Aviat), and P25 radio systems. Candidate should have a strong understanding of transport network and demonstrate the ability to analyze, troubleshoot, coordinate, and resolve complex issues and projects.

Job Description

What You’ll Do:

• Support AEP Fiber Optic, Microwave and P.25 800Mhz radio systems (Transport Systems).


• Shared 24x7x365 on-call with 6 other engineers


• Break/Fix support of AEP Transport network systems


• Remotely support project-based field change control work associated with deploying Fiber Optic, Microwave and P.25 radio systems


• Follow the AEP change management process and AEP standard for changing any configuration in the network including peer reviews on field transport impacting changes


• Documentation upkeep – ServiceNow Asset, Monitoring Systems, Process Docs, Timekeeping, Goal Performance, Status Reporting, Change Control


• Project Task and time scheduling management/meetings

What we’re looking for:

Telecommunications Consultant SG7

Education:

• Bachelor's degree in engineering, engineering technology, computer science, telecommunications, or related field of study


• Or Associate's degree in field mentioned above with 2 years of relevant work experience


• Or HS diploma/GED with 4 years of relevant work experience required.

Experience:

• 2 years of relevant work experience in addition to any experience mentioned above.

Licenses/Certifications:

• Valid Driver's License is Required.

In addition:

• Participate in a rotating on-call schedule to provide 24x7 support.


• Occasional travel required.

Where you’ll work:

• This role sits on site in New Albany, Ohio, Corpus Christi, Texas, Fort Wayne, Indiana, Roanoke, Virginia, Shreveport, Louisiana OR Tulsa, Oklahoma

What you’ll get:

Telecommunications Consultant SG7($87,633-$109,544)

Where Putting the Customer First Powers Everything We Do

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

American Electric Power (On-Site)

$87K- $109K / Year

Compensation

$87,633.00 - $109,543.00

Physical Demands

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

AEP offers an outstanding group of people to be a part of. The AEP culture values your integrity and awards your hard work.

Telecom Systems Management (TSM) is responsible for establishing, leading, and maturing a newly formed team that serves as the standards, automation, compliance, and governance authority for AEP’s critical telecom and network infrastructure. This role provides leadership across network tool administration and automation, data integrity, configuration governance, system auditing, and regulatory compliance, including a focus on NERC CIP–related controls. The manager will build the team from early formation into a sustainable, trusted, enterprise capability that bridges gaps between network engineering and network operations, enabling consistency, risk reduction, and operational excellence. Telecom Systems Management is explicitly positioned as a partner organization—augmenting, not replacing, Engineering and Operations—by delivering practical standards, automated compliance tooling, and clear governance processes that protect the electric grid while supporting delivery velocity.

The Telecom Fiber Specialist A performs advanced to expert installation, maintenance, testing, troubleshooting, and repair of AEP fiber optic systems and related equipment. Work may be performed independently or under varying levels of supervision and includes outside plant fiber work and connecting broadband services to AEP infrastructure. This role requires work on or near electrical transmission and distribution systems using bucket trucks, ladders, and climbing structures. Strict adherence to AEP safety standards, including PPE and Minimum Approach Distance (MAD), is required. Employees are expected to demonstrate expert-level technical knowledge, independently resolve complex issues, and lead, coordinate, and support the development of other team members.

AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers.

Our culture is purpose-driven and team-oriented: we combine innovation with a customer-first focus to deliver reliable energy and brighter futures.