Telecom Manager

sci; Houston (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

sci is seeking a Telecom Manager to oversee delivery, performance, and lifecycle management of telecommunications services across a large distributed enterprise in the US. You will drive circuit provisioning, installation coordination, and service activation for field locations, while optimizing spend and negotiating favorable terms with carriers.

You will align with network design standards, collaborate with Corporate Networking and Field Infrastructure, and work with escalation teams to

Responsibilities

• Telecom Provisioning & Circuit Lifecycle Management: own full lifecycle of circuits from ordering to disconnects and coordinate delivery across field locations.
• Carrier & Vendor Management: serve as primary relationship owner, negotiate terms, manage performance and escalations with providers.
• Field Connectivity & Deployment Coordination: partner with field teams to coordinate site readiness, installations, and turn-ups.
• Network Alignment & Standards Integration: ensure telecom services meet network architecture and VLAN strategies.
• Service Performance & Vendor Accountability: analyze outages and drive continuous improvement with vendors.
• Inventory & Lifecycle Governance: maintain telecom inventory, identify cost saves, and ensure data integrity across records.
• Operational Excellence: develop runbooks, metrics, and financial tracking for telecom spend.

Skills

Telecom provisioning

Vendor management

Circuit lifecycle

Cost optimization

Stakeholder collaboration

Job description

Our associates celebrate lives. We celebrate our associates.

The Telecom Manager is responsible for the delivery, performance, and lifecycle management of telecommunications services across a large, distributed enterprise environment in the US, Canada, and Puerto Rico. This role owns the end-to-end execution of carrier services, including circuit provisioning, installation coordination, and service activation for field locations.

The primary focus of this role is managing telecom providers and aggregators at scale, ensuring circuits are delivered on time, meet technical requirements, and support standardized network deployments across the organization.

This role is also accountable for optimizing telecom spend by driving cost-effective solutions, leveraging vendor negotiations, and identifying opportunities for expense reduction without compromising service quality.

This position serves as the accountable owner for telecom service delivery, working closely with Corporate Networking to align with network design standards and with Field Infrastructure to ensure successful on-site deployment. The role also partners with the Escalations (field support) team to leverage incident and outage data to drive vendor accountability and continuous service improvement.

This role acts in the best interest of the organization and maintains independence in vendor relationships, avoiding any conflicts of interest or activities that could be perceived as acting on behalf of a service provider.

JOB RESPONSIBILITIES

• Telecom Provisioning & Circuit Lifecycle Management
  
  
  
  • Own and manage the full lifecycle of telecom circuits, including ordering, provisioning, installation, activation, and disconnects. These circuits may include fiber, copper, fixed wireless (Cradlepoint, Starlink, etc.), etc. in active or active/passive configurations.
  
  
  • Coordinate circuit delivery across field locations to ensure alignment with project timelines and operational needs.
  
  
  • Ensure accuracy and consistency in provisioning processes and documentation.
  
  
  • Drive standardization of telecom ordering and delivery practices across the enterprise.
  
  
  
  


• Carrier & Vendor Management
  
  
  
  • Serve as the primary relationship owner for telecom carriers and aggregators.
  
  
  • Negotiate pricing, contract terms, and service agreements with carriers and aggregators to achieve cost savings, improved service levels, and favorable commercial terms.
  
  
  • Manage vendor performance related to delivery timelines, service quality, and responsiveness.
  
  
  • Communicate with providers for missed install dates, chronic outages, and service issues, working with the Escalations and Field Service Desk (help desk) teams.
  
  
  • Identify underperforming vendors and drive corrective actions or replacement strategies.
  
  
  • Support rationalization of the telecom provider landscape to improve service consistency and financial leverage.
  
  
  
  


• Field Connectivity & Deployment Coordination
  
  
  
  • Partner with Field Infrastructure teams and location management to coordinate site readiness, circuit installations, and turn-ups.
  
  
  • Ensure telecom services are delivered in a manner that supports standardized network deployments.
  
  
  • Validate circuit readiness prior to handoff for site activation.
  
  
  • Assist in troubleshooting issues during site deployments and initial turn-up activities.
  
  
  
  


• Network Alignment & Standards Integration
  
  
  
  • Collaborate with Corporate Networking to ensure telecom services align with network architecture, standards, and VLAN strategies.
  
  
  • Ensure carrier services meet technical requirements defined by network engineering.
  
  
  • Support implementation of standardized connectivity models across all field locations.
  
  
  
  


• Service Performance & Vendor Accountability
  
  
  
  • Partner with the Escalations team to analyze outage trends, incident patterns, and provider performance.
  
  
  • Translate operational data into actionable insights for vendor management and service improvement.
  
  
  • Identify recurring issues and systemic service failures across providers.
  
  
  • Lead vendor performance discussions and drive continuous improvement initiatives based on data.
  
  
  
  


• Inventory & Lifecycle Governance
  
  
  
  • Maintain accurate inventory of telecom circuits, providers, and site connectivity types.
  
  
  • Identify cost optimization opportunities including elimination of unused services, consolidation of providers, and renegotiation of existing services to reduce overall telecom spend.
  
  
  • Work with our Telecom Expense Management (TEM) provider to ensure data integrity across our database of record and theirs.
  
  
  • Ensure alignment between ordered, installed, and active services.
  
  
  • Identify and drive removal of unused, redundant, or legacy circuits.
  
  
  • Improve visibility and governance over telecom assets across the enterprise.
  
  
  
  


• Operational Excellence
  
  
  
  • Develop documentation, standards, and runbooks for telecom provisioning and lifecycle processes.
  
  
  • Establish operational metrics related to circuit delivery, vendor performance, and service reliability.
  
  
  • Establish and track financial metrics related to telecom spend, including cost pe