Telecom Engineer

Pyramid Consulting, Inc

Charlotte (NC)

Hybrid

USD 82,656 - 85,411

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

A prominent consulting firm is seeking a Telecom Engineer for a 12+ month contract role in Charlotte, NC. The position involves managing Cisco voice infrastructure, supporting voice deployments, and troubleshooting telecom issues. Ideal candidates will have experience in Cisco voice engineering and relevant industry certifications. Competitive pay range of $60-$62 per hour and employee benefits are offered.

Qualifications

3+ years of experience in Cisco voice engineering or telecommunications.
Proficiency with Cisco Unified Communications Manager (CUCM), Unity, and voice gateways.
Familiarity with telecom infrastructure in utilities or energy sectors.

Responsibilities

Design, configure, and maintain Cisco voice infrastructure.
Implement and support voice routing, dial plans, and call flows.
Troubleshoot and resolve voice-related incidents and service requests.

Skills

Cisco Voice

VOIP

Cisco Unified Communications Manager/CUCM

UCCX/UCCE/WxCCE

Experience with Clients and enterprise call flow design

Understanding of VoIP protocols

Excellent troubleshooting and communication skills

Cisco certifications (CCNA Collaboration, CCNP Collaboration)

Experience with Avaya-to-Cisco migration projects

Education

Cisco certifications

Relevant technology industry certifications

Tools

Cisco Webex Control Hub

RTMT

Wireshark

Job description

3 days ago Be among the first 25 applicants

Pyramid Consulting, Inc provided pay range

This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $62.00/hr

Immediate need for a talented Telecom Engineer. This is a 12+months contract opportunity with long-term potential and is located in Charlotte, NC / Raleigh NC / Cincinnati, OH (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-81126

Pay Range: $60 - $62/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

Voice Infrastructure Management: Design, configure, and maintain Cisco voice infrastructure including CUCM, Unity Connection, Webex, gateways, and IP phones.
Call Flow Engineering: Implement and support voice routing, dial plans, and call flows across enterprise sites.
Project Collaboration: Work closely with project managers and field technicians to support voice deployments and migrations (e.g., Avaya to Cisco transitions).
Issue Resolution: Troubleshoot and resolve voice-related incidents and service requests, including SME, CUCM, CMS, CUC, SRST, Analog and Client configurations.
Change Management: Participate in Change Approval Board (CAB) processes for voice-related work, ensuring compliance with enterprise change control standards.
Documentation: Maintain detailed documentation for configurations, call flows, and support procedures.
Design and Job Package Development: Read and create technical designs and job packages for voice infrastructure projects, ensuring clarity and accuracy for implementation teams.
Implementation: Perform implementation of system changes according to design standards, this could involve changes outside of normal business hours
Vendor Oversight: Provide technical oversight and coordination with third-party vendors to ensure quality and timely delivery of voice solutions.
Timeline Adherence: Manage tasks and deliverables to align with project timelines, proactively identifying risks and mitigation strategies.
Cross-Platform Support: Demonstrate willingness to learn and support additional voice technologies such as voice recording platforms and dispatch consoles, contributing to broader team capabilities and coverage.

Key Requirements and Technology Experience:

Key Skills;Cisco Voice
VOIP
Cisco Unified Communications Manager/CUCM
UCCX/ UCCE/ WxCCE
3+ years of experience in Cisco voice engineering or telecommunications.
Proficiency with Cisco Unified Communications Manager (CUCM), Unity, and voice gateways (VG310, ISR).
Strong understanding of VoIP protocols (SIP, H.323, SCCP) and QoS principles.
Experience with Clients, SRST, and enterprise call flow design.
Familiarity with tools such as Cisco Webex Control Hub, RTMT, Wireshark, and network monitoring platforms.
Excellent troubleshooting and communication skills.
Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or equivalent.
Experience with Avaya-to-Cisco migration projects.
Knowledge of enterprise change control processes and CAB participation.
Familiarity with telecom infrastructure in utilities or energy sectors.
Experience with UCCX, UCCE, or WxCCE a plus.
Experience with on-premises and cloud E911 systems.
Agile, ITIL, COMPTIA, or other technology industry certifications

Our client is a leading Utility Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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