Telecom Customer Support Operations Lead

TransUnion LLC; Chicago (IL); Hybrid; USD 25,099 - 36,423; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Tuition reimbursement

Job summary

TransUnion LLC in Chicago is hiring a Rep II for Customer Support Operations, responsible for resolving customer inquiries via phone, email, and ticketing systems. The role offers a hybrid work model, collaborating with teams to support critical telecom products.

Candidates should possess a Bachelor's degree and 4-5 years of relevant experience, especially in the telecom sector. Comprehensive benefits include health coverage, paid time off, and growth opportunities.

Qualifications

• 4-5 years of customer support/helpdesk or telecom experience.
• 3+ years of technical application support.
• Ability to multitask in high-volume environments.

Responsibilities

• Resolve customer inquiries via phone, email, and ticketing systems.
• Monitor number pooling processes and identify irregularities.
• Communicate with providers and customers to support number porting.

Skills

Customer support/helpdesk experience

Telecom knowledge

Analytical skills

Communication skills

Technical application support

Education

Bachelor's degree

Tools

Salesforce

Microsoft Excel

Job description

TransUnion LLC in Chicago is hiring a Rep II for Customer Support Operations, responsible for resolving customer inquiries via phone, email, and ticketing systems. The role offers a hybrid work model, collaborating with teams to support critical telecom products.

Candidates should possess a Bachelor's degree and 4-5 years of relevant experience, especially in the telecom sector. Comprehensive benefits include health coverage, paid time off, and growth opportunities.