Telecom Customer Support Operations Lead

TransUnion LLC; Boca Raton (FL); Hybrid; USD 25,099 - 36,423; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Tuition reimbursement

Job summary

TransUnion LLC, located in Boca Raton, is seeking a Customer Support Operations Rep II to address customer inquiries and support telecom services. This role requires strong experience in customer support and a background in telecom concepts, with responsibilities including monitoring number pooling processes and communicating with clients.

The ideal candidate will be skilled in using Microsoft Office and Salesforce, alongside possessing excellent communication and analytical skills. The position offers a hybrid work model.

Qualifications

• 4-5 years of customer support/helpdesk or telecom experience.
• Strong knowledge of telecom concepts, especially Local Number Portability.
• Excellent verbal and written communication skills.

Responsibilities

• Resolve customer inquiries via phone, email, and ticketing systems.
• Monitor number pooling processes and review daily reports.
• Communicate with providers and customers for smooth number porting.

Skills

Customer support experience

Telecom knowledge

Analytical skills

Interpersonal skills

CRM experience

Education

Bachelor's degree preferred

Tools

Microsoft Office

Salesforce

Job description

TransUnion LLC, located in Boca Raton, is seeking a Customer Support Operations Rep II to address customer inquiries and support telecom services. This role requires strong experience in customer support and a background in telecom concepts, with responsibilities including monitoring number pooling processes and communicating with clients.

The ideal candidate will be skilled in using Microsoft Office and Salesforce, alongside possessing excellent communication and analytical skills. The position offers a hybrid work model.