Telecom Support Operations Specialist

TransUnion; Louisville (KY); Hybrid; USD 25,099 - 36,423; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Tuition reimbursement

Flexible time off

Job summary

TransUnion is looking for a Customer Support Operations II in Louisville, Kentucky. The role involves managing customer inquiries and collaborating with internal teams to ensure seamless service delivery for telecom products.

Preferred candidates should have a Bachelor's degree and extensive experience in customer support, particularly in telecom. This hybrid position allows flexibility with remote work and in-office responsibilities.

Qualifications

• 4–5 years of customer support/helpdesk experience.
• 3+ years of technical application support.
• Strong knowledge of telecom concepts.

Responsibilities

• Resolve a high volume of customer inquiries via phone, email, and ticketing systems.
• Monitor number pooling processes and ensure accuracy.
• Maintain accurate records and manage helpdesk tickets.

Skills

Customer support/helpdesk experience

Technical application support

Communication skills

Analytical skills

Education

Bachelor’s degree preferred

Tools

Salesforce

Microsoft Excel

Job description

TransUnion is looking for a Customer Support Operations II in Louisville, Kentucky. The role involves managing customer inquiries and collaborating with internal teams to ensure seamless service delivery for telecom products.

Preferred candidates should have a Bachelor's degree and extensive experience in customer support, particularly in telecom. This hybrid position allows flexibility with remote work and in-office responsibilities.