Telecom Cost Optimization Account Manager

180 Solutions LLC; Greenwood, Northern (IN, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

180 Solutions LLC seeks a skilled Telecom Account Manager to leverage extensive telecom industry experience in managing medium to large national and international accounts. You will advocate for clients, coordinate across vendors, and guide cost-reduction initiatives while delivering white-glove account management for local, data, VoIP, wireless, and cloud services.

The role emphasizes hands-on project management, client engagement, and a consultative approach to optimize telecom spend and

Qualifications

• Experience managing medium to large national telecom accounts.
• Background with a major telecom service provider.
• Strong negotiation and cost-reduction abilities.
• Hands-on account management across multi-vendor telecom services.

Responsibilities

• Manage and facilitate moves, adds, changes and troubleshoot service issues.
• Review telecom invoices for errors and negotiate pricing/cost-saving measures.
• Implement approved cost reduction initiatives.
• Execute ticket requests and projects to add value for clients.
• Oversee ticket escalations to ensure timely resolutions.
• Provide expert consultation to clients considering service changes.
• Meet ticket time and cost-reduction goals for each client.
• Coordinate client account team resources to meet performance targets.
• Maintain a high-energy, highly organized work style.

Skills

Account management

Telecom knowledge

Negotiation

Customer service

Job description

180 Solutions LLC seeks a skilled Telecom Account Manager to leverage extensive telecom industry experience in managing medium to large national and international accounts. You will advocate for clients, coordinate across vendors, and guide cost-reduction initiatives while delivering white-glove account management for local, data, VoIP, wireless, and cloud services.

The role emphasizes hands-on project management, client engagement, and a consultative approach to optimize telecom spend and