Telecom Consultant Assc- Telecom Sr

AEP Service Corporation; New Albany (OH); On-site; USD 75,000 - 93,000; Full time

Job summary

AEP Service Corporation in New Albany, OH, is seeking a Telecom Consultant to support and maintain critical network infrastructure, including Cisco routers, switches, ASA/Firepower firewalls, and Arista platforms. You will implement changes, monitor performance, and contribute to documentation.

This on-site role requires teamwork in a 24x7 operations environment, with opportunities to work on incident response, network upgrades, and security policy enforcement.

Qualifications

• Experience configuring Cisco ASA/Firepower or Secure Firewall products.
• Familiarity with network monitoring tools and packet analysis.
• Knowledge of routing, switching, VLANs, ACLs, and VPNs.

Responsibilities

• Configure, maintain, and troubleshoot Cisco routers and switches.
• Configure and support Arista switches.
• Monitor network performance and uptime, support upgrades.
• Manage firewall rules, ACLs, NAT, and VPNs.
• Participate in 24x7 on-call rotation and incident response.

Skills

Cisco devices

Firewall administration

Network monitoring

VPN and ACLs

24x7 on-call support

Education

Bachelor's degree in engineering/CS/telecommunications

Associate's degree + 2 years experience

HS diploma with 4 years experience

Tools

SolarWinds

Wireshark

Python

Ansible

PowerShell

Job description

Job Posting End Date10-19-2026Please note the job posting will close on the day before the posting end date.Job SummaryThe Telecom Consultant is responsible for supporting and maintaining enterprise network infrastructure, including Cisco firewalls, routers, switches, and Arista switching platforms. This role provides operational support, implements network and security changes, troubleshoots network issues, and participates in a 24x7 on-call rotation supporting critical business services.Job DescriptionWhat You’ll Do:Learns and adheres to policies, procedures, standards, codes, and regulations relevant to assignments.Pursues Zero Harm.Develops knowledge of American Electric Power (AEP) networks, components, and facilities to enable more efficient and comprehensive responses to projects and problems.Under general direction of more experienced employees:prepares cost estimates for routine engineering assignments.perform documentation of project work using established guidelines.use approved applications and tools for projects as required to perform routine engineering tasks.Assists higher-level employees in handling well-defined routine projects and problems.Reviews and adheres to AEP's budgeting and approval processes as part of annual planning, project planning and trouble response scenarios.Learns AEP's organizational structure and specific role and responsibility of one's individual organizational unit.Completes other duties as assigned.ResponsibilitiesNetwork SupportConfigure, maintain, and troubleshoot Cisco routers and switches.Configure and support Arista switches.Monitor network performance, availability, and reliability.Support network upgrades, maintenance activities, and technology deployments.Maintain network documentation and diagrams.Routing and SwitchingSupport Layer 2 and Layer 3 networking technologies, including:VLANsSTPEtherChannelOSPFBGPEIGRPHSRP/VRRPQoSFirewall AdministrationConfigure, maintain, and troubleshoot Cisco firewall platforms.Implement and manage firewall Access Control Lists (ACLs).Support firewall rule changes, NAT, VPNs, and security policies.Review and validate firewall requests to ensure compliance with security standards.Troubleshoot firewall-related connectivity and security issues.Operations and Incident ResponseParticipate in a 24x7 on-call rotation supporting critical network infrastructure.Respond to and resolve network outages, incidents, and service disruptions.Perform root cause analysis and implement corrective actions.Support maintenance windows and emergency changes during off-hours as needed.Coordinate with vendors, carriers, and internal teams during incident response activities.Preferred QualificationsExperience with Cisco ASA, Firepower, or Secure Firewall products.Experience with network monitoring tools such as SolarWinds.Experience with Wireshark or similar packet analysis tools.Knowledge of network automation tools including Python, Ansible, or PowerShell.Experience supporting utility, operational technology (OT), or critical infrastructure networks.Preferred CertificationsCCNA or CCNPCisco Security CertificationsArista ACE-A or higherCompTIA Network+ or Security+Key CompetenciesNetwork troubleshooting and problem resolutionCisco and Arista network administrationFirewall and ACL managementIncident response and outage managementChange management and documentationCustomer service and teamworkAbility to work effectively in a 24x7 operational support environmentThis role is focused on maintaining secure, reliable network services through hands-on support of Cisco routing, switching, firewall technologies, ACL implementation, and Arista switching platforms.What we're looking for:Telecom Consultant AsscEducation: Bachelor's degree in engineering, engineering technology, computer science, telecommunications, or related field of study or Associate's degree in field mentioned above with 2 years of relevant work experience or HS diploma/GED with 4 years of relevant work experience required.Experience:No additional experience, other than what is listed above, is required.Licenses/Certifications:Valid Driver's License is Required.Telecom ConsultantEducation: Bachelor's degree in engineering, engineering technology, computer science, telecommunications, or related field of study or Associate's degree in field mentioned above with 2 years of relevant work experience or HS diploma/GED with 4 years of relevant work experience required.Experience:2 years of relevant work experience in addition to any experience mentioned above.Licenses/Certifications: Valid Driver's License is Required.Telecom Consultant SrEducation: Bachelor's degree in engineering, engineering technology, computer science, telecommunications, or related field of study or Associate's degree in field mentioned above with 2 years of relevant work experience or HS diploma/GED with 4 years of relevant work experience required.Experience:5 years of relevant work experience in addition to any experience mentioned above.Licenses/Certifications: Valid Driver's License Required.OTHER REQUIREMENTS:Possess entry to basic level knowledge of communications technologies and inter-networking principles.Demonstrate competency in analytical techniques necessary to handle basic assignments. (e.g., by dividing the problem into component steps, and performing the analysis necessary to complete each step.)Exhibit fundamental understanding for pertinent telecom equipment, materials, systems and business processes.Use initiative in looking for opportunities and presenting new ideas and new approaches Communicate effectively, both verbally and in writing.Demonstrate the ability to be a team player Relates to people in an open, friendly and sincere manner. Use initiative in looking for opportunities to increase job knowledge and technical skills.Develop decision making skills under guidance of higher level employees.Core Competencies: Continuous improvement, team player, assume positive intent, safety first focus, continuous learning, professionalism.Occasional travel required.Where You'll Work:On-Site in New Albany, OHWhat You'll Get:Telecom Consultant Assc-$74,551-$93,189Telecom Consultant- $87,633-$109,544Telecom Consultant Sr- $98,993-$128,689In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.Where Putting the Customer First Powers Everything We DoAt AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!AMERICAN ELECTRIC POWER (On-Site)#LI-Onsite#AEPCareersCompensation DataCompensation Grade:SP20-007Compensation Range:$74,551.00 - $128,688.00The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.